Client Services Director

1 day, 16 hours ago
Full-time
Senior
Project and Program Management
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Own a professional services bookings target for aligned Enterprise sales territories in the EMEA region.
  • Develop services-specific territory plans, including priority accounts, major opportunities, and stakeholder maps.
  • Forecast monthly and quarterly professional services bookings accurately.
  • Manage pipeline hygiene in Salesforce and Clari, including stage, value, close date, MEDDIC fields, and next steps.
  • Build new and follow-on services pipeline through tailored outbound campaigns.
  • Coordinate the technical scoping process with Solutions Engineers, Solutions Architects, and Solutions Consultants.
  • Present solution proposals and communicate value propositions to stakeholders at individual contributor, manager, and executive levels.
  • Lead negotiations on pricing and terms for custom statements of work and packaged services.
  • Ensure a smooth handoff from sales to Professional Services Delivery after deal close.
  • Monitor delivery-phase projects, maintain customer relationships, and support risk resolution, escalations, and follow-on opportunities.

Requirements

  • 5+ years of experience carrying a £3M+ annual services bookings quota for enterprise customers with frequent Professional Services deals over £100K.
  • Experience selling professional services to Enterprise customers with more than 5,000 employees.
  • Excellent verbal and written communication skills, including discovery, solution positioning, business justification, and closing.
  • Experience leading outbound services pipeline generation.
  • Prior experience working in SaaS.
  • Eagerness to use AI workflows and tooling to scale impact.
  • Ability to travel up to 25% as needed.
  • Ability to work from the London office at least 1 day per week, preferably 2-3 days per week.
  • BS degree or equivalent.
  • Legally eligible to work in the UK on an ongoing basis.

Benefits

  • Employer-paid private medical and dental coverage, with family members available at additional cost.
  • Monthly pension contributions.
  • Monthly stipend to support work and productivity.
  • 25 days of paid holiday plus bank holidays and a flexible time away program.
  • 20 weeks of fully paid maternity leave.
  • 12 weeks of fully paid paternity/adoption leave.
  • A personal paid volunteer day.
  • Professional growth and development opportunities, including access to Udemy online courses.
  • Company-funded perks including counseling membership, salary sacrifice options, and a personal Smartsheet account.
  • Teleworking options from any registered location in the UK, role dependent.

Interested in this position?

Apply directly on the company website

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