Principal Design Operations Program Manager, AI

8 hours, 30 minutes ago
Full-time
Lead
Project and Program Management
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012

Description

  • Own the AI ways-of-working roadmap for Design and prioritize investments across core design workflows.
  • Design and drive cross-functional AI workflows with PM Ops and Engineering Ops to reduce handoff friction.
  • Instrument and track design team progress on AI adoption, workflow shifts, and time-to-value.
  • Evaluate, pilot, and operationalize AI tools for the design team, including prototyping, automation, and design-to-code tools.
  • Lead tool rollout efforts in partnership with AI Foundations.
  • Build guides, playbooks, and community infrastructure that support team-wide adoption of new practices.
  • Develop scalable systems and frameworks that improve how designers use AI across the full product lifecycle.
  • Assess where designers spend time today, identify friction points, and translate findings into operational improvements.
  • Maintain a current point of view on evolving AI capabilities and what they mean for design practice.

Requirements

  • 6+ years of experience in design operations, program management, or a systems-focused operations role.
  • Demonstrated impact at scale in a fast-moving organization.
  • Strong foundation in design operations or systems thinking.
  • Technical fluency with AI tools and an ability to evaluate technical trade-offs.
  • Hands-on experience using AI-assisted tools in substantive ways.
  • Experience leading large-scale behavior change or change management efforts.
  • Strong analytical and pattern-recognition skills for synthesizing signals across a distributed organization.
  • A rigorous, current perspective on how AI is reshaping product development roles and design practice.
  • Ability to work closely with engineers on cross-functional workflows.
  • Preferred: Experience with design organizations, distributed teams, or similar large-scale operating environments.

Benefits

  • Base salary range of $190,000-$304,000 USD for Zone A, $165,000-$264,000 USD for Zone B, or $149,000-$238,000 USD for Zone C.
  • Additional total rewards including cash compensation, bonus/commissions if eligible, equity, and benefits.
  • Competitive compensation and benefits programs designed to support retention and motivation.
  • Flexible benefits that support a healthy lifestyle and changing needs.
  • Hybrid work model with in-person collaboration and flexibility.
  • Accessible and inclusive hiring process with reasonable accommodations available.
  • Remote-friendly role (#LI-Remote).

Interested in this position?

Apply directly on the company website

Apply Now

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