Partner Success Manager

4 weeks ago
Full-time
Senior
Customer and Technical Support
Smarsh

Smarsh

Smarsh provides cloud-based archiving and compliance solutions that help organizations in regulated and litigious industries manage the risks associated with their electronic communications across more than 80 channels.

IT Services
251-1K
Founded 2001
$44M raised

Description

  • Own the end-to-end renewal process for partner-managed recurring revenue and ensure predictable retention outcomes.
  • Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles.
  • Build and maintain accurate renewal forecasts and clear risk visibility.
  • Manage the self-provisioning partner book of business and ensure on-time renewal completion.
  • Establish partner health management practices to identify, monitor, and mitigate churn risk.
  • Define and operationalize partner health scoring frameworks and track adoption, usage, and value realization signals.
  • Lead QBR cadence and governance processes to maintain partner alignment.
  • Act as a trusted advisor to partners and support adoption strategies and success plans.
  • Lead escalation management and coordinate internal resources to resolve partner issues.
  • Work with Channel Account Managers and Partner Enablement Managers to align on pricing, expansion signals, enablement readiness, and product adoption.

Requirements

  • 5-10 years of experience in Customer Success, Partner Success, Account Management, or a similar role.
  • Experience working in SaaS or recurring revenue environments.
  • Proven experience managing renewals, retention, and recurring revenue models.
  • Strong understanding of renewal processes, forecasting, and retention strategies.
  • Experience with CRM platforms such as Salesforce.
  • Strong analytical, structured, and execution-focused approach.
  • Ability to make data-driven decisions and manage risk and ambiguity.
  • Experience working in partner channel ecosystems.
  • Ability to work effectively in matrixed environments across Sales, Operations, and Enablement.
  • Strong communication and stakeholder management skills.

Interested in this position?

Apply directly on the company website

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