Customer Success - Singapore Clients - Remote

13 hours, 55 minutes ago
Full-time
Lead
Customer and Technical Support
Sleek

Sleek

Sleek: The SMEs' go-to platform for company registration, compliance, and accounting services in Singapore, HK, AU, and the UK. Designed by entrepreneurs, for entrepreneurs, Sleek offers hassle-free solutions to start and manage businesses digitally.

Professional Services
251-1K
Founded 2017
$34M raised

Description

  • Achieve monthly renewal-rate and customer-satisfaction targets.
  • Investigate customers’ end-to-end interactions with Sleek and coordinate cross-functional issue resolution.
  • Meet monthly cash-collection targets through renewals, upsells, and upgrades.
  • Manage and prioritize the renewal pipeline using data to achieve monthly targets.
  • Collaborate with accounting, corporate secretarial, product, and data teams to improve renewal processes.
  • Share best practices and proactively take ownership of new projects through completion.
  • Handle complex customer issues, troubleshooting, and escalations.
  • Conduct customer-facing sales and account-management activities that support retention and growth.

Requirements

  • At least 8 years of experience in sales, account management, or customer success roles with sales targets.
  • Based in Singapore or the Philippines.
  • Experience working with SMEs or startups in the Singapore market.
  • Exposure to customers from different cultures and international markets.
  • Ability to resolve issues through internal and external collaboration.
  • Familiarity with Tableau, Zendesk, and HubSpot.
  • Experience managing complex customers and escalations.
  • Strong English communication, listening, and interpersonal skills.
  • Data-driven, structured, target-focused, customer-centric, and entrepreneurial approach.
  • Willingness to complete background screening covering areas such as education, criminal history, political exposure, and credit or bankruptcy history.

Benefits

  • Work-from-home and flexible working hours.
  • Fully remote work from anywhere in the world for one month each year.
  • Competitive salary, generous paid time off, and holiday schedules.
  • Employee share ownership plan for eligible staff.
  • Internal and external training and professional development programs.
  • High autonomy, responsibility, and opportunities for personal growth.
  • Inclusive, diverse, and kindness-focused workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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