CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

1 month ago
Full-time
Mid Level
Customer and Technical Support
Wishpond

Wishpond

Wishpond is a provider of all-in-one marketing solutions, offering tools for creating landing pages, contests, email campaigns, and more. With a team of experts, they help businesses grow by providing comprehensive online marketing services. Based in V...

Internet Software & Services
251-1K
Founded 2009

Description

  • Manage a portfolio of small and medium-sized customers throughout the full customer lifecycle.
  • Translate customers’ marketing goals into aligned Wishpond services and measurable success criteria.
  • Act as the customer liaison with Wishpond’s Account Management Team.
  • Lead renewals, risk mapping, cancellation requests, and other retention activities.
  • Support customers with escalated service, platform, and relationship-related questions.
  • Execute customer success processes covering account management, success planning, retention, and cross-sell/up-sell initiatives.
  • Identify and develop expansion opportunities to increase revenue and customer lifetime value.
  • Monitor and improve customer experience and team performance against internal goals.
  • Collaborate with the Product team to improve the user experience.
  • Support customer reviews and case studies.

Requirements

  • 3+ years of experience in Customer Success, preferably in a SaaS organization.
  • Knowledge of digital marketing, including paid ads, landing page optimization, email marketing, and social media (preferred).
  • Experience using Shopify (preferred).
  • Degree or diploma relevant to the role (preferred).
  • Self-motivated, client-focused, and able to build strong customer relationships.
  • Able to work independently and collaboratively in a diverse team.
  • Technical, analytical, results-driven, organized, and capable of multitasking in a fast-paced environment.
  • Strong written, phone, and general communication skills; fluent spoken and written English.
  • Willingness to participate in ongoing education and training.
  • Knowledge of basic CSS, HTML, JavaScript, Google Tag Manager, CRM, marketing automation, landing page, or email marketing platforms (preferred).
  • Own a workstation, computer, headset, and reliable high-speed internet connection; available during standard EST or PST business hours.
  • Willingness to complete employment reference, criminal record, and credit checks and provide government-issued photo ID during onboarding.

Benefits

  • Fully remote work from home anywhere in the world outside Canada.
  • Competitive compensation based on experience and demonstrated abilities.
  • Comprehensive training program and regular performance reviews.
  • Referral programs with incentives and bonuses.
  • Discounts on Wishpond products for personal business use.
  • Global, multicultural workforce and opportunities for personal development.
  • Growth opportunities within a publicly traded, high-growth SaaS company.

Interested in this position?

Apply directly on the company website

Apply Now

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