Strategic Account Manager, Firefox Enterprise (DACH)

34 minutes ago
Full-time
Senior
Customer and Technical Support
Mozilla

Mozilla

Mozilla, the maker of Firefox, is a non-profit organization ensuring an open, safe, and accessible internet for all users worldwide.

Internet Software & Services
251-1K
Founded 2005
$2M raised

Description

  • Serve as the primary contact for assigned enterprise customer accounts.
  • Build long-term relationships with executive, commercial, technical, procurement, and partner stakeholders.
  • Develop success plans and guide customers from pilots through deployment, adoption, and broader rollout.
  • Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans.
  • Own renewal planning, identify expansion opportunities, and maintain retention and revenue forecasts.
  • Identify, qualify, develop, and close Firefox Support opportunities where appropriate.
  • Coordinate broader Firefox Enterprise opportunities with Account Executives.
  • Conduct regular customer check-ins, business reviews, and success-planning sessions.
  • Resolve customer issues and escalate them when necessary for timely resolution.

Requirements

  • Experience owning strategic customer relationships in enterprise technology environments.
  • Track record supporting commercial outcomes through renewals, expansion, consultative sales, or similar activities.
  • Strong relationship-building and communication skills across different customer seniority levels.
  • Experience coordinating cross-functional teams to address customer requirements, risks, and escalations.
  • Technical curiosity and ability to engage with enterprise architects, security teams, IT operations, and product specialists.
  • Native-level German fluency and advanced written and verbal English communication skills.
  • Willingness and ability to travel across Germany, Austria, and Switzerland.
  • Ability to occasionally collaborate during U.S. business hours.
  • Commitment to Mozilla values, including welcoming differences, relationship-building, responsible participation, and grit.
  • Experience with enterprise infrastructure, security, platforms, on-premises software, public-sector organizations, enterprise support, subscriptions, professional services, open-source models, or related technologies is preferred.

Benefits

  • Performance-based bonus plans for eligible employees.
  • Medical, dental, and vision coverage.
  • Retirement contributions with immediate 100% vesting.
  • Quarterly company-wide wellness days and well-being stipend.
  • Country-specific holidays plus a birthday day off.
  • One-time home office stipend.
  • Annual professional development budget.
  • Paid parental leave and country-specific additional benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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