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Customer Success Manager

3 weeks, 2 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
IoT
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 77

Description

  • Manage a portfolio of approximately 100–200 named mid-market accounts using AI tools to prioritize engagement and drive outcomes.
  • Create joint success plans defining customer objectives, metrics, timelines, and actions to remove barriers.
  • Conduct customer workshops and recommend workflow changes that maximize the value of Samsara products.
  • Understand and explain technical platform capabilities, APIs, integrations, and complex features to non-technical audiences.
  • Coordinate with Sales, Support, Sales Engineering, Product, and Engineering to resolve issues and support customer goals.
  • Drive customer adoption, renewal, and growth while improving safety, efficiency, and sustainability outcomes.
  • Contribute to Mid-Market Customer Success playbooks, workflows, and AI-powered operating motions.
  • Champion Samsara’s cultural principles and customer-focused approach across the organization.

Requirements

  • 2–4+ years of experience in customer success, account management, sales, or strategic consulting; enterprise SaaS experience preferred.
  • Bachelor’s degree from a four-year institution.
  • Experience supporting or working with technical products.
  • Strong prioritization, emotional intelligence, communication, relationship-building, and problem-solving skills.
  • Ability to build trust with executives, customers, Sales, Product, Support, Engineering, and software users.
  • Diplomacy, tact, and composure when handling customer issues under pressure.
  • Initiative and adaptability in a fast-paced, ambiguous, and change-heavy environment.
  • Experience managing renewal and growth quotas preferred.
  • Experience serving large mid-market business solutions or Fortune 500 customers preferred.
  • Experience using AI tooling and comfort with APIs and integrations preferred.

Benefits

  • Annual base salary of $65,598.75–$88,200 USD, varying by location, experience, and qualifications.
  • Performance-based bonus or variable pay and equity eligibility.
  • Flexible, employee-led remote work model; this role is remote within the U.S. except listed restricted locations.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
  • Above-market total compensation opportunities for eligible high performers.

Interested in this position?

Apply directly on the company website

Apply Now

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