Jr. Customer Success Manager (Remote)

49 minutes ago
Full-time
Junior
Customer and Technical Support
Process Street

Process Street

Process Street provides a compliance operations platform that transforms organizational policies into automated workflows powered by AI, enabling businesses to manage recurring tasks, ensure adherence to regulations, and maintain audit readiness effici...

Internet Software & Services
51-250
Founded 2014
$13M raised

Description

  • Build trusted relationships with customers and understand their operational goals.
  • Plan and guide customer implementation, onboarding, and training.
  • Support existing customers by answering questions, highlighting features, and conducting Quarterly Business Reviews.
  • Create and improve customer support resources, including in-product guides, webinars, and Help Center content.
  • Collaborate with internal departments to incorporate customer feedback into product strategy and the roadmap.
  • Identify and pursue expansion and referral opportunities.
  • Track customer success metrics such as churn, time to first value, and net promoter score.
  • Experiment with AI, automation, tools, and new strategies to improve customer outcomes and team efficiency.

Requirements

  • Prior customer- or client-facing experience.
  • Experience in a startup, entrepreneurial, or self-directed environment; comfort working with ambiguity.
  • Self-starter who is driven by goals and takes ownership without waiting for direction.
  • Strategic and creative approach to identifying and pursuing opportunities.
  • Strong relationship-building skills and genuine interest in how teams and companies operate.
  • Curiosity about AI, automation, and technology, including hands-on experimentation with new tools.
  • Excellent written and verbal communication skills in a distributed, asynchronous work environment.
  • Availability to work US business hours, primarily Pacific Time, with flexibility across Pacific, Mountain, and Central Time.
  • Must be based outside the United States.

Benefits

  • Unlimited PTO, typically 3–4 weeks plus major holidays and a company-wide week off in December.
  • Equity for all full-time roles.
  • Generous health insurance for US employees and their families.
  • Fully remote, flexible, asynchronous work environment.
  • Regular virtual social activities, including coffee chats, games, and storytelling.

Interested in this position?

Apply directly on the company website

Apply Now

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