Quality Manager, Maintenance Operations

1 hour, 42 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
Skyline Eco-Adventures

Skyline Eco-Adventures

Skyline Eco Adventures is a company that provides zipline adventure tours in Hawaii. They are committed to having a positive impact on the natural world by operating in a sustainable manner and supporting environmental and cultural preservation efforts.

Hotels, Restaurants & Leisure
11-50
Founded 2002

Description

  • Define metrics and review processes to make maintenance quality visible and prioritize systemic issues.
  • Establish inspection criteria, acceptance requirements, and return-to-service controls for maintenance work.
  • Lead nonconformance and corrective-action efforts from containment through root-cause analysis, ownership, verification, and recurrence prevention.
  • Build and continuously improve the maintenance Quality Management System, including standards, governance, document control, audits, and reporting.
  • Create reporting on repair effectiveness by repair type for maintenance management and executive leadership.
  • Translate quality findings into improvements to procedures, training, tooling, parts, and design through collaboration with partner teams.
  • Reduce repeat repairs, downtime, and process variation across maintenance operations.

Requirements

  • 3–7 years of experience in maintenance quality, operational quality, reliability, field service, or a related discipline supporting complex, field-deployed hardware.
  • Field credibility and technical curiosity with the ability to understand complex mechanical, electrical, or electromechanical systems.
  • Experience influencing cross-functional teams and driving change without adding unnecessary process or bureaucracy.
  • Strong knowledge of root-cause analysis and structured problem-solving methods such as 5 Whys, fishbone analysis, 8D, or fault-tree analysis.
  • Proficiency in SQL and data-analysis/visualization tools such as Python, Tableau, Looker, Power BI, or ThoughtSpot.
  • Ability to define useful measures, work with imperfect operational data, and determine whether a fix worked.
  • Strong command of audits, nonconformance management, corrective action, change control, and effectiveness verification.
  • Excellent program management and follow-through, including assigning ownership, managing risks, escalating when needed, and closing actions on time.
  • Willingness to travel to maintenance sites and work directly with technicians and operational teams.
  • Experience leveraging AI tools for data analysis and visualization, light-code user interfaces, and information synthesis (preferred).
  • Working knowledge of quality standards such as ISO 9001, AS9100, or similar regulated frameworks (preferred).
  • Experience leading continuous-improvement initiatives using Lean, Six Sigma, or similar methods (preferred).

Benefits

  • Equal opportunity employer with a strong commitment to diversity and inclusion.
  • Open application encouragement for candidates who may not feel like a perfect fit.

Interested in this position?

Apply directly on the company website

Apply Now

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