RemoteLeaf Logo
Log in Sign up

Customer Service Representative – Administrative

2 weeks, 4 days ago
Saudi Arabia
Full-time
Junior
Administrative Assistant
Customer and Technical Support
HubSpot Microsoft Dynamics 365 Salesforce Zoho CRM
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

View All Jobs 52

Description

  • Respond to customer inquiries promptly and professionally across phone, email, chat, and messaging platforms.
  • Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, and return policies.
  • Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain timely updates in line with service expectations.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems.
  • Prepare and update order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, and team calendars.
  • Support filing, scanning, archiving, and digital document organization for internal workflows.
  • Assist with invoice queries and basic finance coordination in collaboration with the finance team.
  • Liaise with logistics, warehouse, sales, and technical teams to support deliveries, onboarding, troubleshooting, and customer updates.

Requirements

  • High school diploma required; a bachelor’s degree or diploma in a related field is preferred.
  • 1–3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA regional experience is a strong advantage.
  • Fluency in Arabic, spoken and written, is strongly preferred for most MENA markets.
  • Basic English, spoken and written, is required.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems such as Salesforce, Zoho, Dynamics, or HubSpot, or other ticketing tools, is preferred.
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with a polite, solution-oriented approach.
  • Strong attention to detail, accuracy, prioritization, and problem-solving ability.
  • High integrity and discretion when handling confidential information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Willingness to work office-based, hybrid, or remote depending on business needs and regulations.
  • Flexibility to support Sunday–Thursday schedules, Ramadan or regional holiday changes, and occasional out-of-hours coordination when needed.

Benefits

  • Remote, hybrid, or office-based work arrangement depending on business needs and local regulations.
  • Monthly salary of $1,900 to $2,900.
  • Clear career growth pathways into senior customer service, CX, operations, sales support, QA, or training roles.
  • Inclusive workplace committed to equal opportunity and non-discrimination across the MENA region.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Justworks

Customer Support Advocate, Admins

Justworks 1K-5K Professional Services

Justworks is hiring a remote Customer Support Advocate to help small business customers resolve payroll, benefits, compliance, and HR-related questions across multiple support channels.

United States Full-time Senior Customer Support
$61k-$68k
1 hour, 16 minutes ago
Rubrik

Service Desk Analyst II

Rubrik 1K-5K IT Services

Rubrik is hiring a Service Desk Analyst to provide 24/7 employee technology support across remote and onsite environments, with a focus on resolving IT issues quickly and improving the overall employee experience.

India Full-time Mid Level Customer Support
Bash JIRA Python
1 hour, 16 minutes ago
Fresh Prints

Client Service Member - Travel Consultant – Flights

Fresh Prints 251-1K Textiles, Apparel & Luxury Goods

Frontier is hiring a remote Client Service Member for Ascend to manage high-touch flight requests for founders, investors, and executives booking luxury international travel.

Philippines India Full-time Junior Customer Support Operations Specialist
$8k-$14k
1 hour, 46 minutes ago
Mercier Consultancy

French Speaking Customer Service for High-End Coffee Machines - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a French-speaking Customer Service Representative in Greece to support customers of high-end coffee machines and handle product, troubleshooting, and service inquiries.

Greece Full-time Junior Customer Support
CRM
2 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers