French Speaking Customer Service for High-End Coffee Machines - Work In Greece

1 hour, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Respond to customer inquiries about high-end coffee machines via phone, email, and chat in French.
  • Provide troubleshooting assistance and guide customers through technical support procedures.
  • Process orders, returns, and service requests efficiently.
  • Resolve customer complaints and issues promptly to maintain customer satisfaction.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with sales, technical, and service teams to improve customer support and product knowledge.
  • Stay updated on the latest coffee machine models and industry trends to provide informed assistance.

Requirements

  • Fluency in French, both written and spoken, is essential.
  • Knowledge of English is advantageous.
  • Experience in customer service, preferably in the appliance or premium product sector.
  • Strong communication and interpersonal skills with a customer-oriented approach.
  • Technical aptitude and the ability to explain product features and troubleshooting steps clearly.
  • Excellent organizational skills and the ability to manage multiple tasks efficiently.
  • Familiarity with CRM systems is a plus.
  • Basic technical knowledge of coffee machines is a plus.
  • Willingness to work flexible hours, including weekends and holidays as needed.
  • Relocation to Greece is required.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly bonus.
  • 2 extra salaries per year.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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