Client Service Member - Travel Consultant – Flights

2 months ago
Full-time
Junior
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Own each client request from initial message through quote delivery and booking handoff.
  • Search for flight options across award travel, loyalty redemptions, creative routing, and premium fare inventory.
  • Identify the best available itinerary options based on route, fare class, availability, and client needs.
  • Document pricing details, fare rules, booking requirements, and client preferences in workflow systems.
  • Build polished quotes that follow company standards for tone, clarity, and formatting.
  • Explain the reasoning behind each quote, including tradeoffs, fare rules, and availability considerations.
  • Deliver quotes within required SLA targets for short-haul and long-haul or complex requests.
  • Respond to client messages promptly, maintain proactive communication, and handle follow-up questions and confirmations.
  • Maintain accurate real-time records and ensure seamless handovers to ticketing and trip fulfillment teams.
  • Escalate VIP, complex, or time-sensitive cases and flag pricing, policy, or system issues as needed.

Requirements

  • 2+ years of experience in travel operations, luxury hospitality, or high-touch client service.
  • Hands-on Sabre GDS experience is mandatory.
  • Excellent written communication with clear, professional, and personalized client messaging.
  • Strong attention to accuracy, maintaining 98%+ accuracy while working quickly.
  • Ability to manage multiple client requests simultaneously while meeting tight SLAs.
  • Collaborative mindset with strong handoff and team communication habits.
  • Experience with airline mileage programs, award travel, or loyalty points optimization is preferred.
  • Familiarity with premium booking platforms, workflow tools, or CRM systems is preferred.
  • Background in luxury travel agencies, premium concierge services, or high-end hospitality is preferred.
  • Experience handling high-net-worth or VIP clients is preferred.

Benefits

  • Compensation of $700–$1,200 USD per month, depending on location and experience.
  • Performance-based compensation reviews with clear progression milestones.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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