Chargebacks Analyst, WMT

2 hours, 13 minutes ago
Full-time
Junior
Operations
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised

Description

  • Review, validate, reconcile, and process chargeback files from multiple payment processors.
  • Investigate credit card chargebacks for criminal and buyer fraud using internal and third-party data.
  • Determine liability, identify friendly fraud, dispute eligible cases, and recover funds.
  • Process merchant reimbursement requests according to coverage policies and eligibility rules.
  • Apply Signifyd’s Terms of Service and merchant-specific requirements consistently.
  • Support merchant onboarding by reviewing policies and configuring accounts for claim processing.
  • Monitor merchant accounts for ongoing policy compliance.
  • Communicate with merchants, customers, banks, processors, and internal stakeholders.
  • Identify and report operational issues, complete quality assurance, and perform administrative tasks.
  • Collaborate with Customer Success, Product, Finance, and other cross-functional teams.

Requirements

  • Fluency in Spanish and English.
  • At least 2 years of experience in chargeback analysis, fraud prevention, or payment operations within North America, EMEA, or LatAm markets.
  • Experience working with payment processors in North America, EMEA, or LatAm.
  • Knowledge of Visa, Mastercard, American Express, and Discover regulations.
  • Advanced Excel skills, including pivot tables, XLOOKUP/VLOOKUP, INDEX/MATCH, conditional logic, data cleansing, and macros.
  • Strong analytical, problem-solving, research, change-management, and attention-to-detail skills.
  • Advanced computer proficiency and knowledge of G-Suite.
  • Ability to maintain confidentiality and comply with security and privacy policies.
  • Ability to work independently and collaboratively in a changing, customer-focused environment.
  • Preferred: customer service, merchant onboarding, and payment platform experience with Shopify, Stripe, PayPal, Adyen, or Braintree; SQL and Looker experience; fluency in Portuguese.

Benefits

  • Health, dental, and vision insurance.
  • Life insurance equal to 24 months’ salary.
  • Annual performance bonus and one-month Christmas bonus.
  • Stock options and food vouchers.
  • Paid parental leave, holidays, and 12 vacation days with 85% vacation premiums.
  • Flexible work arrangements and a home-internet telework stipend.
  • Learning budget through Learnerbly and on-demand therapy for employees and dependents.
  • Company social events and employee swag.

Interested in this position?

Apply directly on the company website

Apply Now

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