Chargeback Analyst (Brazil)

1 day, 3 hours ago
Full-time
Junior
Operations
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised

Description

  • Review, validate, reconcile, and process chargeback files and reports from multiple payment processors.
  • Research credit card chargebacks to identify criminal and buyer fraud.
  • Process merchant reimbursement requests according to coverage policies and eligibility rules.
  • Determine liability, identify friendly fraud, and dispute eligible cases to recover funds.
  • Gather evidence from internal and third-party sources to validate transactions.
  • Support merchant onboarding by reviewing policies and configuring accounts for claims processing.
  • Review merchant account performance for ongoing policy compliance.
  • Communicate with customers, banks, processors, and internal and external stakeholders.
  • Identify and report operational issues, complete quality assurance, and perform administrative tasks.
  • Collaborate with Customer Success, Product, Finance, and other cross-functional teams.

Requirements

  • Fluency in Portuguese and English.
  • At least 2 years of experience in chargeback analysis, fraud prevention, or payment operations within North America, EMEA, or LatAm markets.
  • Experience working with payment processors in North America, EMEA, or LatAm.
  • Knowledge of Visa, Mastercard, American Express, and Discover card network regulations.
  • Strong analytical, problem-solving, research, and change management skills.
  • Advanced Excel proficiency, including pivot tables, XLOOKUP/VLOOKUP, INDEX/MATCH, conditional logic, data cleansing, and macros.
  • High computer proficiency, advanced G-Suite knowledge, and exceptional attention to detail.
  • Ability to handle confidential information discreetly and follow security and privacy policies.
  • Ability to work independently and collaboratively in a changing, customer-focused environment.
  • Preferred: customer service, merchant onboarding, and payment platform experience with Shopify, Stripe, PayPal, Adyen, or Braintree; SQL and Looker experience; Spanish fluency.

Benefits

  • Remote work opportunity.
  • Inclusive interview process with reasonable accommodations available for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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