Associate, Product Support - Creator

12 hours, 1 minute ago
Full-time
Entry Level
Product Management
ShopMy

ShopMy

ShopMy is a leading platform that empowers brands and content creators through software development, affiliate marketing, influencer marketing, and creator economy services. They specialize in product promotion on social media, making them the go-to ch...

Internet Software & Services
11-50
Founded 2020
$9M raised

Description

  • Manage inbound support requests from creators and ensure timely, accurate resolution.
  • Troubleshoot technical issues and escalate complex cases to Product and Engineering.
  • Document product issues, recurring trends, and user feedback.
  • Create and maintain support resources such as FAQs, help guides, and knowledge base articles.
  • Partner with cross-functional teams to share customer insights that inform product improvements.
  • Support ad-hoc Product team projects and process improvements.
  • Help improve support workflows and team efficiency.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 1–2 years of experience in customer support, product operations, or a related role; internships and entry-level experience are welcome.
  • Strong written and verbal communication skills with the ability to explain technical concepts clearly.
  • Highly organized and detail-oriented, with the ability to manage multiple requests.
  • Proficiency with Google Suite, Microsoft Office, and Zoom.
  • Willingness to learn Zendesk, Intercom, or Linear.
  • Team-oriented with a customer-first mindset.
  • Experience in a startup or high-growth SaaS environment is a plus.
  • Familiarity with customer support tools such as Zendesk, Intercom, or Jira is preferred.
  • Knowledge of the creator economy, affiliate marketing, or e-commerce platforms is a plus.
  • Ability to prioritize and execute effectively under tight deadlines is preferred.
  • Experience using the ShopMy platform as a shopper or creator is a bonus.

Benefits

  • Medical and dental coverage at 70%.
  • Equity in ShopMy for every employee.
  • Flexible PTO, including birthday PTO.
  • 14 weeks of parental leave.
  • Wellness and social stipend.
  • Technology stipend.
  • Learning and development stipend.
  • 401(k) program with a 3% automated contribution from ShopMy.
  • Wellhub membership.
  • Company retreats.
  • Brand new NYC HQ office.

Interested in this position?

Apply directly on the company website

Apply Now

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