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Services Specialist

4 weeks, 1 day ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Beacon Biosignals

Beacon Biosignals

Beacon Biosignals uses AI and EEG to transform brain disorder treatment with neurobiomarker technology, accelerating clinical trials and enhancing precision neurology.

Biotechnology
11-50
Founded 2019
$27M raised
View All Jobs 12

Description

  • Provide professional, empathetic phone support to patients, customers, and other stakeholders.
  • Schedule and coordinate patient testing and ensure appointments and study information are accurately documented.
  • Make and monitor outbound calls to patients and customers as needed.
  • Support patients before and after overnight studies, including equipment coverage, troubleshooting, and assistance.
  • Answer questions and provide clear information about services, scheduling, testing, and next steps.
  • Document patient and customer interactions thoroughly and maintain accurate records in accordance with company procedures and HIPAA requirements.
  • Escalate issues that require additional support to the appropriate team or department.
  • Work cross-functionally with DX teams to resolve issues, coordinate patient needs, and support operational goals.
  • Follow established workflows, policies, procedures, and quality standards.
  • Adapt to changing priorities and help improve processes for a better patient and customer experience.

Requirements

  • 2+ years of experience in customer service, patient services, healthcare, call center, scheduling, technical support, or another customer/patient-facing environment.
  • Associate degree or equivalent experience preferred.
  • Experience communicating directly with patients or customers by phone.
  • Exceptional verbal and written communication skills with a clear, professional, and empathetic style.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
  • Experience documenting patient or customer interactions accurately and maintaining detailed records.
  • Strong problem-solving and troubleshooting skills with sound judgment on when to escalate issues.
  • Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
  • Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
  • Comfortable learning new technology, systems, and workflows.

Benefits

  • Hourly rate of $25/hr.
  • Equity as part of the total compensation package.
  • Paid time off (PTO).
  • Other benefits included in the total compensation package.
  • Primarily work-from-home schedule.
  • First-shift position.

Interested in this position?

Apply directly on the company website

Apply Now

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