Client Support Representative

10 hours, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Campminder

Campminder

CampMinder is a web-based camp management system with 20+ tools, designed to help camp leaders create stellar summer experiences efficiently and effectively.

Internet Software & Services
51-250
Founded 2001

Description

  • Answer client questions by phone and through help tickets with empathetic, comprehensive support.
  • Guide clients through solutions and educate them for future use cases.
  • Maintain accurate and up-to-date records in the CRM using Salesforce and Campminder.
  • Identify product or process improvements and help move them forward with the team.
  • Collaborate with teammates during stand-ups to align on priorities and client cases.
  • Handle a mix of simple and complex client interactions with urgency and ownership.
  • Support clients during busy periods and adapt to increased volume and business needs.
  • Participate in onboarding and ongoing learning to deepen platform knowledge.

Requirements

  • Experience directly supporting clients for most of the day in a previous role.
  • Ability to communicate clearly, tactfully, and empathetically by phone and in writing.
  • Strong attention to detail and ability to keep accurate records.
  • Comfort learning new software and technology quickly and teaching others.
  • Ability to think through and solve complex problems rapidly.
  • Calm, patient approach in emotionally charged conversations.
  • Curiosity and willingness to use AI and other emerging tools to work more efficiently (preferred).
  • Availability for a full-time schedule of about 40 hours/week, including staggered shifts.
  • Ability to work summer weekend shifts and occasional on-duty coverage between Memorial Day and mid-August.
  • Must have a very reliable, high-speed internet connection for remote work.

Benefits

  • Target hiring range of $47,500 plus eligibility for up to $3,000 in annual bonus.
  • Medical, dental, and vision coverage, with company contribution covering 100% of at least one option for each.
  • Remote, in-office, or hybrid work options within the United States.
  • 12 weeks of 100% paid parental leave for all new parents, including adoption, surrogacy, and foster care.
  • 401(k) with 4% company match.
  • Trust-based flexible PTO.
  • $600/year wellness allowance.
  • Company-paid AI subscriptions, training, and support.

Interested in this position?

Apply directly on the company website

Apply Now

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