Solutions Engineer

4 hours, 1 minute ago
Full-time
Senior
Software Development
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Collaborate with merchants to understand business goals and design tailored technical solutions.
  • Support sales activities including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations.
  • Lead technical discovery to assess merchant environments, identify opportunities, and anticipate challenges.
  • Develop and communicate technical visions and implementation roadmaps for timely, on-budget launches.
  • Partner with Implementation Specialists and cross-functional teams to deliver solution roadmaps.
  • Maintain expertise in industry trends, ShipBob services, and competitive differentiators.
  • Present new product features to customers and provide merchant feedback to inform product strategy.
  • Build repeatable frameworks, documentation, and best practices for Sales Engineering operations.

Requirements

  • 5–7 years of experience supporting merchants in SaaS and ecommerce environments.
  • Experience translating complex business challenges into scalable technical solutions.
  • Working knowledge of APIs, SQL, and scripting languages such as Python or Ruby.
  • Demonstrated ability to influence stakeholders across Sales, Product, Engineering, and Implementation.
  • Strong interpersonal, communication, and storytelling skills for technical and nontechnical audiences.
  • Experience building trust with customers and explaining complex technical concepts clearly.
  • Experience developing repeatable processes, documentation, and operational best practices.
  • Ability to work remotely from one of the listed eligible states.
  • Availability to take ownership in a fast-paced, high-performance environment.

Benefits

  • Base salary targeted up to $70,000, plus eligibility for a discretionary bonus plan.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity and parental leave.
  • Paid holidays, flexible time off, and paid sick leave.
  • Quarterly wellness day.
  • 401(k) match.
  • Access to AI and productivity tools at no cost from the first day of employment.

Interested in this position?

Apply directly on the company website

Apply Now

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