Pharmacy Technician Cold Calls

7 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Make outbound calls to eligible patients and enroll them in the Shields Partner Pharmacy program.
  • Educate patients about Shields Specialty Pharmacy services and care options.
  • Review patient charts and EMR notes before calls to understand each patient’s condition and situation.
  • Identify medications requiring special storage or handling, including hazardous and refrigerated medications.
  • Determine supplies needed for medications, such as sharps containers, syringes, alcohol swabs, and bandages.
  • Build rapport with patients, provide empathetic support, and advocate for high-quality care.
  • Maintain confidentiality of patient information and perform other assigned duties.

Requirements

  • Active Texas pharmacy technician registration or license and national pharmacy technician certification through PTCB or ExCPT; CPhT required.
  • At least 2 years of pharmacy technician experience.
  • High school diploma or GED.
  • Prior customer service or outbound calling experience.
  • Strong verbal communication, phone, organization, prioritization, and technology skills.
  • Empathy, integrity, attention to detail, and a team-first mindset.
  • Ability to work independently, learn processes quickly, and maintain a results-oriented focus.
  • Proficiency with Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint, plus web-based platforms.
  • Ability to pass a data-entry and computer skills assessment during pre-employment.
  • Availability for an 8-hour shift scheduled between 8:30 a.m. and 7:00 p.m. CST, Monday through Friday.

Benefits

  • Competitive hourly rate with quarterly bonus potential.
  • Medical, dental, and vision insurance beginning on day one.
  • 401(k) with employer match.
  • Four weeks of paid time off and 10 paid holidays.
  • Paid parental leave and short-term disability coverage.
  • Professional development opportunities.
  • Access to employee resource groups and wellness programs.

Interested in this position?

Apply directly on the company website

Apply Now

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