Presales Engineer

4 months, 4 weeks ago
Full-time
Mid Level
Software Development
SHIELD

SHIELD

SHIELD specializes in providing advanced fraud prevention and risk intelligence solutions for online businesses, utilizing AI technology and device fingerprinting to enhance security and trust while minimizing the risk of fraud and abuse.

Professional Services
51-250
Founded 2008
$26M raised

Description

  • Serve as the technical expert and trusted advisor to clients across pre-sales, implementation, onboarding, and post-sales support.
  • Own and drive proof-of-concept engagements as the technical single point of contact.
  • Deliver product demos with Sales and tailor demonstrations to client-specific use cases.
  • Provide technical and solution consultancy, including rapid troubleshooting for client issues.
  • Act as a liaison between clients and internal teams for technical support, product adoption, and renewal processes.
  • Maintain and strengthen client relationships while acting as the face of the company to customers.
  • Conduct technical account reviews, product trainings, and on-site visits to share insights and analytics.
  • Help clients optimize their use of SHIELD solutions to improve long-term outcomes and success.
  • Work with product and engineering teams to prioritize client feature requests.
  • Proactively identify opportunities where SHIELD can better fit client needs and increase product adoption.

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, or a related field.
  • 4+ years of total experience, including at least 3 years in client-facing pre-sales engineering, sales engineering, or support engineering.
  • Experience in the B2B enterprise software, SaaS, payments, or mobile industry.
  • Hands-on experience with SDK implementation is a plus.
  • Strong knowledge of HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL.
  • Proven experience driving client integrations and managing end-to-end POCs as the primary point of contact.
  • Strong customer focus with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent written and verbal communication skills for both technical and business audiences.

Interested in this position?

Apply directly on the company website

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