RemoteLeaf Logo
Log in Sign up

Customer Success Manager

1 hour, 49 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM HIPAA SFTP
Apply Now
Sharetru

Sharetru

Sharetru provides cloud-based file transfer software with top-notch security and regulatory compliance, offering secure file sharing solutions for various industries.

Internet Software & Services
1-10
View All Jobs 2

Description

  • Own the end-to-end onboarding experience for every new customer from contract signature through full adoption and value realization.
  • Design and implement a repeatable onboarding playbook tailored to regulated use cases and compliance-specific workflows.
  • Create onboarding checklists, welcome sequences, milestone-based check-ins, and other scalable onboarding assets.
  • Proactively guide customers through configuration, integrations, and early adoption to reduce time-to-value.
  • Monitor adoption and identify at-risk customers early, especially those not actively using the platform within 30 days of kickoff.
  • Own the renewal pipeline end-to-end, including forecasting, proactive outreach, negotiation, and close.
  • Build and manage a renewal tracking system with 90/60/30-day outreach cadences and escalation paths.
  • Surface upgrade and expansion signals and hand off qualified opportunities to the account executive.
  • Design and document the customer success playbook, including health scoring, risk identification, and renewal processes.
  • Conduct Quarterly Business Reviews for strategic accounts and synthesize customer feedback into actionable internal insights.

Requirements

  • 3–7 years of experience in customer success, account management, or a customer-facing role at a B2B SaaS company.
  • Direct ownership of a renewal book, not just support of someone else’s renewals.
  • Demonstrated experience managing renewals, conducting QBRs, and maintaining high gross retention rates.
  • Working knowledge of at least one regulated framework such as FedRAMP, HIPAA/ePHI, ITAR, CMMC, SOC 2, or FINRA.
  • Ability to discuss audit timelines, data handling requirements, and compliance obligations with customers without coaching.
  • Experience building or significantly improving a customer success process, playbook, or system from scratch.
  • Strong organizational skills with the ability to manage a large book of business and multiple competing priorities.
  • Exceptional communication skills, including the ability to translate technical compliance concepts for non-technical stakeholders.
  • Self-starter mindset with comfort working autonomously in a fast-moving environment without an existing playbook.
  • Preferred background in GovTech, healthcare IT, defense/aerospace software, or financial services technology.
  • Experience with customer success platforms such as Custify, ChurnZero, Vitally, Gainsight, or Totango.
  • Familiarity with SFTP, FTPS, or technical product environments involving infrastructure-level integrations.
  • Track record of managing 150+ accounts simultaneously while maintaining high renewal rates.
  • Experience working directly with C-suite stakeholders such as CISOs, CTOs, or compliance officers.
  • Familiarity with FedRAMP authorization processes and the compliance lifecycle from the customer’s perspective.
  • Previous experience as the first CS hire or an early-stage team member at a growth-stage company.

Benefits

  • Competitive salary.
  • Fully remote role.
  • Employer-paid medical insurance.
  • Employer-paid dental and vision insurance.
  • 401(k)/Roth plan with company match.
  • Paternity and maternity leave.
  • Paid time off, medical leave, and 10 company holidays.
  • Professional development support.
  • Company-provided technology.
  • Direct access to the CEO and meaningful influence over strategy and customer experience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Nice Côte d'Azur

Director, Customer Success, CX

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is seeking a Director of Customer Success to lead strategic engagement for enterprise accounts, drive adoption of its cloud-native AI platform, and deliver measurable customer value and growth.

United States Full-time Executive Customer Success Manager
Salesforce
52 minutes ago
TechnologyAdvice

Client Success Manager, Channel

TechnologyAdvice 251-1K Media

TechnologyAdvice is hiring a remote-first Client Success Manager, Channel to manage channel-driven client accounts and ensure demand generation programs are executed smoothly across vendors, distributors, partners, and internal teams.

United States Full-time Junior Customer Success Manager
$60k-$70k
Agile Salesforce
1 hour, 4 minutes ago
MariaDB.org

Enterprise Customer Success Manager

MariaDB.org 11-50 Internet Software & Services

MariaDB is seeking an Enterprise Customer Success Manager to manage a portfolio of enterprise customers, drive adoption and retention, and help customers realize value from MariaDB database solutions.

United States Full-time Senior Customer Success Manager
$70k-$75k
Linux MariaDB
1 hour, 19 minutes ago
MCA Connect

Client Success Executive

MCA Connect 251-1K Internet Software & Services

MCA Connect is hiring a Client Success Executive to manage post-implementation client relationships for manufacturing-focused Microsoft business applications engagements and grow revenue across an assigned account portfolio.

United States Full-time Senior Customer Success Manager
$200k-$225k
CRM ERP Microsoft Dynamics 365
1 hour, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers