MariaDB.org

MariaDB.org is the force behind MariaDB, the leading open-source database known for its performance and stability. The company, through the MariaDB Foundation, ensures the continuous growth and support of the MariaDB ecosystem.

Internet Software & Services

Information Technology

11-50 (15)

Founded 2012

27 open positions

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Enterprise Customer Success Manager

1 month, 2 weeks ago

United States

Full-time

Senior

Customer Success Manager

Customer and Technical Support

Linux MariaDB

Apply Now

MariaDB.org

Internet Software & Services

11-50

Founded 2012

View All Jobs 27

Description

Support customers across the full lifecycle, including onboarding, adoption, expansion, retention, and advocacy.
Guide new customers through onboarding for MariaDB deployments and advise on best practices.
Establish an ongoing meeting cadence with the assigned customer portfolio.
Serve as a trusted advisor and internal advocate for customers.
Identify opportunities to deliver value and improve the customer experience proactively.
Address customer issues early in partnership with Technical Support and act as an escalation point of contact.
Work with Sales Engineers and Professional Services on upgrades, migrations, deployments, and maintenance.
Conduct regular business reviews to review value, business goals, and priorities.
Encourage customer participation in company initiatives such as webinars, roadshows, and product feedback.
Measure, manage, and improve customer health, engagement, and value realization.
Coordinate with Account Executives to support customer growth and retention goals.
Document and track growth plans, expectations, and successes within success plans.
Communicate customer needs across the business and influence cross-functional teams to improve satisfaction.
Manage the customer portfolio in support of the company’s net retention goals.

Requirements

Experience supporting customers in the public sector.
Ability to maintain C-level relationships.
Ability to deliver custom ROI analysis for a customer portfolio.
Strong understanding of customer success principles.
Strong understanding of MariaDB features, architecture, and common enterprise use cases.
Ability to speak confidently about new MariaDB features and releases.
Excellent time management and organizational skills.
High attention to detail.
Ability to understand complex business needs as they relate to MariaDB.
Technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
Must represent the company in a knowledgeable and professional manner.

Benefits

Annual U.S. base salary of $70,000-$75,000 plus a $30,000-$32,000 bonus.
Competitive benefits package including health insurance, life insurance, and disability insurance.
Funds toward professional development resources.
Flexible Paid Time Off (FPTO) and paid holidays.
401(k) plan.
Parental leave.
Remote, full-time US-based role.
High degree of flexibility and freedom.

Interested in this position?

Apply directly on the company website

Apply Now

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