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Enterprise Customer Success Manager

3 months, 2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Linux MariaDB
Apply Now
MariaDB.org

MariaDB.org

MariaDB.org is the force behind MariaDB, the leading open-source database known for its performance and stability. The company, through the MariaDB Foundation, ensures the continuous growth and support of the MariaDB ecosystem.

Internet Software & Services
11-50
Founded 2012
View All Jobs 14

Description

  • Support customers across the full lifecycle, including onboarding, adoption, expansion, retention, and advocacy.
  • Guide new customers through onboarding for MariaDB deployments and advise on best practices.
  • Establish an ongoing meeting cadence with the assigned customer portfolio.
  • Serve as a trusted advisor and internal advocate for customers.
  • Identify opportunities to deliver value and improve the customer experience proactively.
  • Address customer issues early in partnership with Technical Support and act as an escalation point of contact.
  • Work with Sales Engineers and Professional Services on upgrades, migrations, deployments, and maintenance.
  • Conduct regular business reviews to review value, business goals, and priorities.
  • Encourage customer participation in company initiatives such as webinars, roadshows, and product feedback.
  • Measure, manage, and improve customer health, engagement, and value realization.
  • Coordinate with Account Executives to support customer growth and retention goals.
  • Document and track growth plans, expectations, and successes within success plans.
  • Communicate customer needs across the business and influence cross-functional teams to improve satisfaction.
  • Manage the customer portfolio in support of the company’s net retention goals.

Requirements

  • Experience supporting customers in the public sector.
  • Ability to maintain C-level relationships.
  • Ability to deliver custom ROI analysis for a customer portfolio.
  • Strong understanding of customer success principles.
  • Strong understanding of MariaDB features, architecture, and common enterprise use cases.
  • Ability to speak confidently about new MariaDB features and releases.
  • Excellent time management and organizational skills.
  • High attention to detail.
  • Ability to understand complex business needs as they relate to MariaDB.
  • Technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
  • Must represent the company in a knowledgeable and professional manner.

Benefits

  • Annual U.S. base salary of $70,000-$75,000 plus a $30,000-$32,000 bonus.
  • Competitive benefits package including health insurance, life insurance, and disability insurance.
  • Funds toward professional development resources.
  • Flexible Paid Time Off (FPTO) and paid holidays.
  • 401(k) plan.
  • Parental leave.
  • Remote, full-time US-based role.
  • High degree of flexibility and freedom.

Interested in this position?

Apply directly on the company website

Apply Now

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