Client Success Manager / Klaviyo Specialist

1 month, 3 weeks ago
Full-time
Senior
Customer and Technical Support

Shadow Light Studios

Shadow Light Studios (SLS) presents itself as a growth marketing and content production agency that builds content systems for brands across the customer journey, including strategy and ideation, pre-production, project coordination, production, post-production, and refinement and scaling.

Growth marketing, content production, social video marketing

Description

  • Own nearly all client communication for managed accounts and serve as the primary point of contact.
  • Run client check-in calls every three weeks to review Klaviyo performance metrics and KPIs.
  • Build retention roadmaps using Klaviyo segmentation, automation flows, and lifecycle data.
  • Develop A/B testing ideas from Klaviyo data insights and AI recommendations.
  • Handle new client onboarding from Klaviyo integration through full execution.
  • Plan monthly promotional campaigns using Klaviyo predictive analytics.
  • Drive weekly revenue strategy using Klaviyo attribution reporting and customer lifecycle insights.
  • Brief the internal team on dedicated flows, SMS campaigns, and advanced Klaviyo automations.
  • Optimize client accounts by applying the latest Klaviyo features and capabilities.
  • Maintain organized client work and performance dashboards in ClickUp.

Requirements

  • Minimum 5 years of hands-on Klaviyo experience.
  • Proven client-facing experience as a CSM or account manager in a Klaviyo-focused agency.
  • Deep understanding of Klaviyo segmentation, flows, and performance analytics.
  • Copywriting background with the ability to review and optimize email copy confidently.
  • Strong written English for US-based ecommerce clients.
  • Available to work from 4 PM CET or 9 AM EST.
  • Able to manage large Klaviyo client portfolios with strong organization and attention to detail.
  • Proactive work style with the ability to keep clients informed without prompting.

Benefits

  • Competitive pay based on region and experience.
  • Bonus commission.
  • $10,000 yearly learning budget.
  • Direct access to founders and decision-makers.
  • Opportunity to have a real impact on million-dollar ecommerce client businesses.

Interested in this position?

Apply directly on the company website

Apply Now

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