Customer Success Manager (Commercial)

3 hours, 48 minutes ago
Full-time
Junior
Customer and Technical Support
Workshop

Workshop

Workshop is the ultimate platform for internal email, offering tools to create, send, and measure branded internal communications for distributed teams. It replaces existing email tools and integrates with popular communication channels like Slack and ...

Internet Software & Services
11-50
Founded 2020
$9M raised

Description

  • Own a defined portfolio of Commercial customers, driving success, retention, and long-term value.
  • Balance scalable engagement with targeted one-to-one outreach based on customer needs, opportunities, and risk.
  • Drive product adoption by helping customers apply Workshop’s features, workflows, and capabilities.
  • Identify and promote new and expanded use cases that increase customer value.
  • Review customer health to identify adoption gaps, risks, and opportunities for deeper usage.
  • Proactively engage customers at key lifecycle moments to strengthen relationships and mitigate risk.
  • Represent customer feedback, trends, and product insights to cross-functional partners.
  • Partner with Account Management and Sales to identify expansion and usage-driven opportunities.

Requirements

  • 1+ year of experience in Customer Success or Account Management; SaaS experience preferred.
  • Strong product aptitude and ability to translate features into practical use cases.
  • Experience managing a customer portfolio while balancing proactive one-to-one and scalable outreach.
  • Proactive, positive, and solutions-oriented mindset.
  • Strong attention to detail and organizational skills.
  • Clear written and verbal communication skills for internal and external audiences.

Benefits

  • Healthcare benefits.
  • Stock options.
  • Unlimited vacation.
  • Annual training and development stipend.
  • Sabbatical after five years.

Interested in this position?

Apply directly on the company website

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