Client Success Manager

3 hours, 24 minutes ago
Full-time
Senior
Customer and Technical Support

Shadow Light Studios

Shadow Light Studios (SLS) presents itself as a growth marketing and content production agency that builds content systems for brands across the customer journey, including strategy and ideation, pre-production, project coordination, production, post-production, and refinement and scaling.

Growth marketing, content production, social video marketing

Description

  • Own every major client relationship end to end.
  • Run regular strategy calls with founders and decision makers at high-revenue brands.
  • Build retention roadmaps that keep clients engaged long term.
  • Generate A/B testing ideas to improve campaign revenue.
  • Brief Klaviyo managers on dedicated flows and campaigns for each brand.
  • Handle the vast majority of client communication directly.
  • Onboard new high-value accounts through kickoff calls and goal alignment.
  • Drive weekly revenue strategy using performance data.
  • Plan monthly promotional calendars to maximize seasonal revenue.
  • Analyze copy and creative for campaigns and evaluate tools or apps that could improve client results.

Requirements

  • Proven client-facing experience in a CSM, account manager, or similar role.
  • Solid understanding of email marketing and ecommerce fundamentals.
  • Copywriting background is required.
  • Strong organizational and structured working style.
  • Proactive mindset with ownership of client outcomes.
  • Impeccable spoken and written English.
  • Availability from 4 PM CET or 9 AM EST depending on timezone.
  • Agency experience working with premium DTC brands is a strong plus.

Benefits

  • Competitive pay based on region and experience.
  • Bonus commission.
  • Direct mentorship from an operator who scaled from zero to $800K ARR.
  • Exposure to million-dollar ecommerce brands and high-level founders.
  • Opportunity to work in a fast-growing agency with strong momentum.
  • Work alongside a team focused on revenue and high-performance execution.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Engagement Manager, Commercial Defense

Code Metal 51-200 Software Development

Code Metal is seeking an Engagement Manager to own customer delivery and relationship management for technically complex defense and deep tech engagements from pre-POC through production deployment.

Embedded Systems
13 minutes ago

Growth Lead - Semiconductor

Code Metal 51-200 Software Development

Code Metal is seeking a semiconductor vertical lead to drive strategic partnerships and account growth across microprocessor, SoC, and hardware platform companies in support of its code translation platform.

CRM SOC
1 hour, 8 minutes ago

Customer Success Manager

Dodge Construction Network 251-1K Construction & Engineering

Dodge Construction Network is hiring a Customer Success Manager to support and retain new SMB customers through onboarding, account management, and first-year renewal in a remote U.S.-based role.

CRM
1 hour, 10 minutes ago

Customer Success Manager

Mursion 51-250 Diversified Consumer Services

Mursion is hiring a Customer Success Manager to manage and grow relationships with existing clients for its immersive simulation learning platform, driving adoption, renewals, and expansion as the company scales.

HubSpot
1 hour, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers