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SVP, Operations

1 hour, 10 minutes ago
United States
Full-time
Executive
Operations Manager
Operations
SOC
Apply Now
Serverfarm Data Centers

Serverfarm Data Centers

Serverfarm Data Centers specializes in developing and operating data centers while providing comprehensive Data Center Management as a Service (DMaaS) solutions that empower enterprise executives and data center teams to efficiently manage their assets...

IT Services
51-250
View All Jobs 9

Description

  • Deputize for the COO and provide leadership across global operations, strategic priorities, and major business initiatives.
  • Represent Operations with executive leadership, the board, investors, and key customers, and translate corporate strategy into operational plans.
  • Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI reporting.
  • Maintain compliance frameworks across operating regions, including regulatory obligations, customer commitments, certifications, and internal controls.
  • Oversee business continuity, disaster recovery, and crisis management processes, including root cause analysis and executive response for major incidents.
  • Provide executive oversight of the Global Network Operations Centre, ensuring 24x7 monitoring, incident response, escalation management, and service continuity.
  • Lead the global safety program and oversee critical environment management for electrical, mechanical, cooling, and controls systems.
  • Partner with Development, Construction, and Engineering to embed operational requirements in new designs, retrofits, commissioning, and handover.
  • Build executive relationships with key customers, manage escalations, and support service delivery against SLAs and contractual commitments.
  • Lead operational OpEx and CapEx planning, capacity planning, acquisition integration, workforce strategy, and regional growth structures.
  • Own operational energy strategy, sustainability initiatives, utility relationships, and resilience planning.
  • Drive automation, infrastructure technology adoption, and vendor management to improve efficiency and service quality.
  • Lead, coach, and develop operational leaders and teams while building succession planning and a high-performance culture.

Requirements

  • Proven senior leadership experience in colocation, hyperscale, mission-critical facilities, or similarly complex multi-site environments.
  • Strong track record of leading large-scale operations with accountability for uptime, safety, customer service, and financial performance.
  • Demonstrated success delivering operational growth, new site launches, or capacity expansion programs across multiple locations.
  • Strong commercial capability with experience managing significant operational CapEx budgets.
  • Knowledge of energy strategy, utilities management, sustainability programs, or infrastructure efficiency initiatives.
  • Experience driving operational excellence through automation, technology enablement, and continuous improvement methodologies.
  • Strong strategic planning capability, including long-term capacity planning and scaling operations to meet business growth.
  • Customer-focused mindset with experience managing escalations, service delivery, and executive stakeholder relationships.
  • Proven ability to lead and develop high-performing teams across geographies and functions.
  • Excellent communication, influencing, and executive stakeholder management skills with high integrity.
  • Strong analytical and decision-making capability using data and KPIs to drive performance and prioritization.
  • Ability to travel internationally approximately 30% of the time.

Benefits

  • Paid time off and paid holidays.
  • 401(k) retirement plan.
  • Full medical, dental, and vision coverage.
  • Compensation aligned to performance, company values, and strategic objectives.
  • Final salary determined by individual skills, experience, and location.
  • Equal opportunity workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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