Account Manager, Client Development & Renewals

6 hours, 48 minutes ago
Full-time
Mid Level
Customer and Technical Support
SentinelOne

SentinelOne

SentinelOne provides autonomous security solutions for endpoint, cloud, and identity environments, offering unified prevention, detection, response, and forensics in a single platform powered by AI to protect against advanced cyber threats.

Internet Software & Services
1001-5000
Founded 2013

Description

  • Own a portfolio of existing accounts and deliver renewal retention and expansion-booking quotas.
  • Identify whitespace and lead consultative upsell and cross-sell conversations based on customer use cases and outcomes.
  • Develop multi-year account growth plans with Customer Success Managers and Sales Engineers.
  • Manage renewals end to end, including quoting, stakeholder engagement, negotiation, multi-year commitments, and on-time close.
  • Identify churn and downgrade risks through deployment health, usage, support signals, and customer sentiment, and lead save motions with internal partners.
  • Maintain accurate renewal and expansion forecasts, Salesforce records, and CPQ data.
  • Partner with Account Executives, Customer Success Managers, Sales Engineers, and Channel/MSSP partners on account coverage and growth.
  • Bring customer feedback and insights to Product and the broader team.

Requirements

  • 3–5 years of experience in renewals, account management, or customer-facing sales with upsell and cross-sell closing responsibility.
  • Experience in SaaS or cybersecurity is preferred.
  • Track record of meeting or exceeding quota and driving net revenue retention above 100% within an assigned account portfolio.
  • Proven ability to identify and close expansion opportunities within an existing customer base.
  • Experience conducting consultative sales motions and negotiating with senior and economic buyers across multiple stakeholders.
  • Ability to identify early churn and downgrade signals and manage associated risk.
  • Strong forecasting discipline, CRM hygiene, and hands-on experience with Salesforce and CPQ or quoting tools.
  • Strong communication and organizational skills, customer curiosity, and comfort working in a fast-paced, high-growth environment.
  • Exposure to Channel/MSSP or two-tier go-to-market models is a plus.

Benefits

  • Restricted Stock Units (RSUs) and an Employee Stock Purchase Plan (ESPP).
  • Competitive leave benefits and gender-neutral parental leave.
  • Medical, insurance, and disability coverage.
  • Employee Assistance Program (EAP).
  • Global home office allowance.
  • Mobile phone reimbursement.
  • Work-from-home allowance.

Interested in this position?

Apply directly on the company website

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