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Leader Enterprise Customer Success, NA

10 hours, 30 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Cybersecurity Salesforce
Apply Now
SecurityScorecard

SecurityScorecard

SecurityScorecard is a cybersecurity company that provides a powerful AI-driven platform to identify and eliminate cyber risks across all attack surfaces.

IT Services
251-1K
Founded 2014
$292M raised
View All Jobs 27

Description

  • Own the North America Enterprise Customer Success team strategy, retention, expansion, and executive customer relationships.
  • Lead high-touch customer success motions including success planning, executive business reviews, health scoring, renewals, and escalation management.
  • Act as executive sponsor for strategic accounts and build relationships with VP- and C-level stakeholders.
  • Own renewal forecasting for the enterprise portfolio.
  • Partner with Product and Engineering to represent enterprise customer needs and influence roadmap priorities.
  • Identify at-risk accounts early and drive cross-functional action plans to reduce churn risk.
  • Report on team performance, portfolio health, and customer success metrics to senior leadership.
  • Hire, onboard, ramp, coach, and develop Customer Success Managers as the team scales.
  • Champion a customer-first culture across the organization.
  • Use an AI-driven approach to expand CSM reach and impact.

Requirements

  • 7+ years of experience in Customer Success, Account Management, or a related customer-facing role.
  • 2+ years of experience managing a team.
  • Proven success owning retention and expansion targets for enterprise or strategic accounts, typically $100K+ ACV.
  • Experience building or scaling customer success processes and playbooks in a growing organization.
  • Strong executive presence and experience managing complex, multi-stakeholder enterprise relationships.
  • Data-driven approach to managing a book of business, including forecasting, health scoring, and CS/BI tooling such as Gainsight, ChurnZero, or Totango.
  • Excellent coaching, communication, and cross-functional collaboration skills.
  • Experience in SaaS, cybersecurity, or another technical industry preferred.
  • Bachelor's degree or equivalent experience.
  • Experience with security, risk, or compliance products preferred.
  • Familiarity with Salesforce, Gainsight, and Slack preferred.
  • Background in Sales or Solutions Engineering preferred.

Benefits

  • Competitive salary with an estimated total compensation range of $200,000 - $220,000 (base plus bonus).
  • Stock options and equity eligibility.
  • Health benefits.
  • Unlimited PTO.
  • Parental leave.
  • Tuition reimbursement.
  • Annual performance-based incentive compensation awards.
  • No immigration sponsorship for this role.

Interested in this position?

Apply directly on the company website

Apply Now

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