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Customer Service & Administrative Assistant - (LATAM)

4 months ago
Mexico, Argentina, Brazil, El Salvador, Guatemala, Honduras
Full-time
Mid Level
Administrative Assistant
Customer and Technical Support
CRM HubSpot Salesforce
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ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 13

Description

  • Own inbound and outbound customer communication across phone, email, SMS, and chat.
  • Manage appointments end to end, including scheduling, confirmations, reschedules, reminders, and light service recovery.
  • Maintain CRM and help desk records with accurate notes, tags, statuses, dispositions, and follow-up tasks.
  • Handle routine franchise administrative support tasks to help location managers focus on operations and sales.
  • Manage billing issues, complaints, franchisee matters, and other urgent escalations using established SOPs and escalation paths.
  • Maintain fast response times and a low backlog across all communication channels.
  • Handle high daily interaction volume while preserving quality, accuracy, and professional tone.
  • Ensure no customer, lead, conversation, or appointment falls through the cracks across locations.
  • Communicate clearly, proactively, and professionally with customers and internal teams.

Requirements

  • 3+ years of experience in customer-facing or administrative support roles.
  • Proven ability to handle 60+ customer interactions per day for at least 6 consecutive months.
  • 2+ years of experience with CRM or help desk platforms such as Zendesk, HubSpot, Salesforce, ServiceTitan, or similar.
  • Availability to work U.S. business hours overlap for a minimum of 6 hours per day, 5 days per week.
  • Strong performance track record, such as QA scores of 90%+ or CSAT of 4.5/5+, or ability to pass a top-tier writing and audio assessment.
  • Professional home office setup and reliable internet.
  • Introductory video submission is required as part of the recruitment process.

Benefits

  • Compensation of $1,250 USD per month for the first 90 days, increasing to $1,500 USD per month afterward.
  • Faster hiring process with clear communication.
  • Placement in roles designed for performance and growth.
  • Opportunity for raises, long-term stability, and future opportunities for strong performers.
  • Direct work with U.S.-based franchise operators focused on growth and execution.
  • High ownership and responsibility from day one.
  • Exposure to multiple franchise locations and scalable operations.

Interested in this position?

Apply directly on the company website

Apply Now

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