Patient Coordinator

6 hours, 35 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Serve as the dedicated patient advocate and primary contact throughout the Organ Health testing experience.
  • Assess patient needs, coordinate logistics, provide support, and resolve problems.
  • Set expectations for sample collection, turnaround times, billing, and next steps.
  • Respond to marketing leads and conduct outbound outreach for patient identification and monitoring programs.
  • Triage and escalate complex issues to medical, sales, customer experience, territory management, and billing teams.
  • Participate in rotating weekend on-call coverage for urgent patient needs.
  • Nurture patient relationships to influence and schedule ongoing testing.
  • Process organizational data and analysis requests in a timely manner.
  • Protect PHI, verify patient identity, and comply with HIPAA and company training requirements.

Requirements

  • At least 2 years of inbound and outbound call center, patient services, or healthcare customer support experience.
  • At least 2 years of sales experience.
  • Medical or biological sciences background preferred.
  • Empathy, compassion, active listening, and rapport-building skills.
  • Ability to explain Natera technology to prospective patients.
  • Strong written and verbal communication and organizational skills.
  • Ability to navigate multiple systems and tools simultaneously.
  • Self-motivated, collaborative, and able to work independently.
  • Ability to think strategically, execute tactically, and act with urgency.

Benefits

  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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