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Bilingual Customer Support Representative (Spanish-English | Remote - Peru)

2 hours, 9 minutes ago
Peru
Full-time
Junior
Customer Support
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Scale Virtually

Scale Virtually

Scale Virtually specializes in providing real estate virtual assistant services by sourcing and integrating skilled talent into businesses, while also offering expert consultation to develop customized processes and training for seamless team building ...

Professional Services
51-250
View All Jobs 16

Description

  • Handle inbound and outbound customer support interactions in Spanish and English across phone, email, and chat.
  • Take ownership of customer issues from first contact through resolution, keeping cases clear and complete.
  • Resolve common customer issues quickly and escalate only when necessary with thorough documentation.
  • Manage multiple conversations at once while maintaining quality and control across channels.
  • De-escalate frustrated or confused customers and keep interactions moving toward resolution.
  • Adjust tone, clarity, and communication style based on the customer’s language and level of understanding.
  • Translate or clarify information in real time for Spanish-speaking customers when needed.
  • Document all customer interactions accurately in CRM systems and track follow-ups until closure.
  • Maintain clean, structured case records that allow other team members to pick up work seamlessly.

Requirements

  • Must be based in Peru.
  • Fluent in both Spanish and English, written and spoken, with the ability to switch languages mid-conversation.
  • Minimum 1–2 years of experience in a customer-facing role such as call center, support, or service.
  • Proven ability to handle live voice conversations in real time.
  • Comfortable managing multiple tickets or conversations simultaneously.
  • Strong ability to explain complex information clearly in both languages.
  • Ability to work independently with high accountability and minimal supervision.
  • Strong documentation and follow-through skills, with no tolerance for missed follow-ups.
  • Experience using CRM platforms such as HubSpot, Salesforce, Zendesk, or similar.
  • Familiarity with Google Workspace, VOIP/dialer systems, chat tools, and ticketing platforms.
  • Willingness to complete a 2–3 minute Loom introduction and role-play video as part of the application process.

Benefits

  • Paid Time Off (PTO).
  • Fully remote work.
  • Full-time position.
  • US-aligned working hours.

Interested in this position?

Apply directly on the company website

Apply Now

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