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Bilingual Customer Support Representative (Spanish-English | Remote - Argentina)

17 hours, 14 minutes ago
Argentina
Full-time
Junior
Customer Support
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Scale Virtually

Scale Virtually

Scale Virtually specializes in providing real estate virtual assistant services by sourcing and integrating skilled talent into businesses, while also offering expert consultation to develop customized processes and training for seamless team building ...

Professional Services
51-250
View All Jobs 5

Description

  • Respond to inbound and outbound customer interactions by phone, email, and chat in both Spanish and English.
  • Take ownership of customer issues from first contact through resolution and escalate only when necessary.
  • Resolve common customer problems quickly while maintaining clear documentation and control of the conversation.
  • De-escalate frustrated or confused customers and work to retain customer satisfaction.
  • Switch smoothly between voice, email, and chat support without losing quality of service.
  • Adjust communication style and clarity based on the customer’s language and level of understanding.
  • Translate or clarify information in real time for Spanish-speaking customers when needed.
  • Log all interactions accurately in CRM systems and maintain clean, structured case records.
  • Track follow-ups and ensure open cases are completed without being forgotten.

Requirements

  • Must be based in Argentina and available for a fully remote position.
  • Fluent in both Spanish and English, written and spoken, with the ability to switch mid-conversation.
  • Minimum 1–2 years of experience in a customer-facing role such as call center, support, or service.
  • Proven ability to handle live voice conversations and multiple tickets or conversations at once.
  • Strong ability to explain complex information clearly in both languages.
  • Comfortable operating independently with high accountability and minimal supervision.
  • Experience using CRM platforms such as HubSpot, Salesforce, Zendesk, or similar.
  • Familiarity with Google Workspace, VOIP/dialer systems, and chat or ticketing platforms.
  • Must be comfortable communicating on video calls and submit a Loom introduction video to be prioritized.
  • Ability to work full-time US-aligned hours in a high-volume, performance-driven environment.

Benefits

  • Paid Time Off (PTO).
  • Fully remote work.
  • Full-time position with US-aligned working hours.

Interested in this position?

Apply directly on the company website

Apply Now

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