Urdu Language Interpreter

4 months ago
Full-time
Entry Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Listen to and accurately interpret communication between English and Urdu-speaking customers or clients.
  • Follow standard operating procedures required for the process and organization.
  • Maintain quality goals and implement client updates as needed.
  • Support smooth customer communication in a bilingual service environment.
  • Work collaboratively as a team player in a positive work setting.

Requirements

  • Very fluent bilingual speaking ability in English and Urdu.
  • Strong command of language with good understanding skills.
  • Good communication skills.
  • Strong listening skills.
  • Certification in Urdu Language, or experience as an Urdu Language Trainer, Urdu Language Associate, or Customer Support Urdu Language is preferred.
  • Freshers with strong spoken proficiency in Urdu and English are eligible.
  • Energetic attitude with a positive approach to issue handling.
  • Flexibility to work rotational shifts, including major night shifts.
  • Availability to work 5 days per week with 2 days off.

Benefits

  • Health insurance.
  • Provident Fund.
  • Work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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