Customer Success Manager

1 month ago
Full-time
Senior
Customer and Technical Support
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Serve as the primary point of contact and customer advocate for assigned accounts.
  • Collaborate with Sales to support a seamless customer onboarding, orientation, and launch process.
  • Build trusted relationships with customer stakeholders, including executive sponsors and C-level leaders.
  • Develop a deep understanding of each customer’s identity and access governance environment and business challenges.
  • Advise customers on solutions and adoption strategies using the Saviynt product suite.
  • Partner with Product Development and Support to align roadmaps and support activities with customer objectives.
  • Represent the voice of the customer in internal prioritization and improvement discussions.
  • Prepare customers for go-lives and product releases to minimize disruption.
  • Create and maintain account plans, success plans, and KPI tracking for each customer.
  • Monitor utilization trends, renewal risk, and customer health, and take corrective action as needed.
  • Deliver education on new product features and releases to improve adoption.
  • Assist with delivery project management and contribute to process improvement initiatives.
  • Collect customer feedback and channel it to internal teams to improve product and service delivery.

Requirements

  • Experience with Identity and Access Management (IAM) is essential.
  • Background in cybersecurity and/or compliance is highly valued.
  • Previous experience as an Identity Security practitioner is preferred.
  • Experience in Customer Success or Application Portfolio Management within a SaaS organization is highly desirable.
  • Hands-on experience in IAM and the broader security space.
  • Strong understanding of cloud architecture and on-premise IT landscapes, including cloud integration.
  • Extensive experience consulting on and implementing IT systems, preferably cloud services and/or identity management solutions.
  • Knowledge of relevant security and compliance requirements and frameworks.
  • Excellent communication skills, including issue tracking, triage, and crisis management.
  • Strong collaboration, problem-solving, planning, process management, and analytical skills.
  • Proactive, solution-oriented mindset with the ability to anticipate risks and define mitigation plans.
  • Willingness to travel up to 20% for on-site customer engagement.
  • Ability to speak fluent French or German is preferred.
  • Completion of security and privacy literacy training during onboarding and annually thereafter.
  • Willingness to review and adhere to information security and privacy policies and procedures.

Benefits

  • High-growth, platform-as-a-service environment focused on identity security.
  • Tremendous growth and learning opportunities through challenging, customer-impacting work.
  • Welcoming and positive work environment.
  • Opportunity to work on products that protect and empower leading brands, Fortune 500 companies, and government institutions.
  • Equal opportunity employer with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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