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Strategic Customer Success Manager

2 months ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
IoT
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 115

Description

  • Partner with Samsara’s largest fleet customers to understand their challenges and serve as a long-term strategic advisor.
  • Create joint success plans with customers, including objectives, metrics, timelines, and barriers to value realization.
  • Lead executive business reviews with customer decision-makers and Samsara leadership to review progress and align on future goals.
  • Run customer workshops to assess current operations and recommend workflow changes that improve product adoption and outcomes.
  • Explain Samsara’s platform capabilities to a range of customer segments, including field services, utilities, long-haul transportation, and school buses.
  • Collaborate with Product, Support, Sales, Sales Engineering, and Finance to resolve customer requests and drive progress.
  • Support customers in improving the safety, efficiency, and sustainability of their operations using Samsara’s platform.
  • Mentor broader Customer Success team members and help shape team practices.
  • Champion Samsara’s cultural principles while working across a global, cross-functional organization.

Requirements

  • 6+ years of work experience, with recent experience in a senior Customer Success, account management, or strategic consulting role.
  • Experience supporting Enterprise SaaS and/or Fortune 500 companies.
  • Experience supporting or working with technical products.
  • Strong priority management and high emotional intelligence.
  • Strong problem-solving skills and a solutions-oriented mindset.
  • Proven ability to build trust, communicate effectively, and drive change with executives and cross-functional stakeholders.
  • Ability to thrive in a fast-paced, change-heavy, and highly visible environment.
  • Diplomacy, tact, and poise under pressure when handling customer issues.
  • Bachelor’s degree from a 4-year institution.
  • Experience serving and supporting large-scale business solutions at Fortune 500 companies is preferred.
  • Strong bias for action, ability to think big, and insistence on high standards is preferred.

Benefits

  • Annual on-target earnings (OTE) of CAD $120,755.25 to $156,271.50, depending on city of residence.
  • Above-market total compensation that may include base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Comprehensive parental leave plans.
  • Professional development stipend.
  • Opportunities for above-market pay for top performers.
  • Support for in-person, hybrid, or fully remote work depending on role and location requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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