Sr. Manager, Customer Success

1 week, 2 days ago
Full-time
Lead
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Own the ongoing success, value realization, and risk management of the Mid-Market Scale customer segment while consistently meeting or exceeding KPIs.
  • Define and execute scalable customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
  • Lead and support the CSM team through critical customer engagements.
  • Hire, develop, and lead an inclusive, engaged, and high-performing team.
  • Champion and embed Samsara’s cultural principles as the company scales globally and across new offices.
  • Build and evolve the customer engagement model to better support customers throughout their journey.
  • Coach and develop team members to improve performance and impact.
  • Partner with customers and internal stakeholders to solve complex customer challenges and deliver measurable business value.

Requirements

  • 5+ years of experience as an individual contributor in Customer Success, account management, or strategic consulting roles.
  • 3+ years of experience in a people manager or leadership role preferred.
  • Bachelor's degree from a 4-year accredited institution.
  • Experience working for a SaaS company preferred.
  • Experience leading a team where each team member managed a portfolio of 50+ accounts preferred.
  • Experience with Tech Touch, Scale, or Digital Customer Success programs preferred.
  • Experience integrating AI or automation into customer success workflows to improve productivity preferred.
  • Experience using Gainsight preferred.
  • Must be based in the US, excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Benefits

  • Annual base salary of $119,000 to $170,000 USD.
  • Performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.

Interested in this position?

Apply directly on the company website

Apply Now

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