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Customer Success Manager II

2 hours, 54 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised
View All Jobs 19

Description

  • Independently manage a portfolio of accounts across assigned territories using standard operating procedures and proactive customer strategies.
  • Ensure customers have a positive and engaging experience throughout their journey with Renaissance.
  • Identify, document, and escalate customer and territory risks as needed.
  • Collaborate with Sales, Customer Support, and Customer Education to support customers and drive revenue growth through advocacy and success stories.
  • Facilitate or manage customer challenges related to support, product, and experience issues.
  • Lead strategic customer conversations to align product value with customer goals.
  • Drive advanced product adoption and develop scalable solutions for common customer challenges.
  • Analyze customer feedback and success metrics to provide actionable insights to CS leadership and improve product strategy and customer experience.
  • Execute retention strategies by assessing risk, mitigating churn, and monitoring customer health.
  • Monitor new customers through onboarding to ensure a smooth transition.
  • Mentor others in CSM best practices and serve as a subject matter expert for customer success strategies and product support.

Requirements

  • 2-3 years of experience in Customer Success required.
  • Strong understanding of the K-12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented thinking skills.
  • Ability to work efficiently in a goal-oriented environment.
  • Excellent customer success strategy acumen, with business development and negotiating skills.
  • Strong interpersonal, written, presentation, and oral communication skills.
  • Proven track record of meeting or exceeding goals and delivering customer outcomes.
  • Experience within a SaaS education company preferred.
  • Applicants must be authorized to work for any employer in the United States; sponsorship is not available.
  • Located in Arizona is ideal for this territory-based role.

Benefits

  • Base salary range of $56,100 - $77,200.
  • Additional bonus opportunity for hitting CSM targets.
  • World-class health benefits including medical, prescription, dental, vision, and telehealth.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation and sick time off, plus 12 paid holidays.
  • Parental leave of 20 total weeks with 14 weeks paid, plus Milk Stork program.
  • Tuition reimbursement.
  • Life and disability insurance.
  • Well-being and Employee Assistance Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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