Senior Knowledge Developer

11 hours, 9 minutes ago
Full-time
Mid Level
Project and Program Management
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Assist in managing the content operations roadmap and contribute to completing roadmap projects.
  • Collaborate with teams and subject matter experts to implement and maintain content development processes and standards.
  • Support content development projects and initiatives to ensure successful execution.
  • Monitor and report on KPIs to evaluate content effectiveness and share insights with the organization.
  • Identify and help implement improvements in content processes and technology.
  • Work with peers and SMEs to develop content using knowledge management technologies and AI.
  • Support the creation, capture, structuring, and maintenance of content assets.
  • Manage content- and knowledge-related projects as needed.

Requirements

  • Bachelor’s degree in a related field or equivalent experience in content development, knowledge management, or technical documentation.
  • 3+ years of content development or knowledge management experience, including creating, capturing, structuring, and maintaining content.
  • Experience working with content or knowledge management systems and ticketing systems.
  • Experience preparing AI-optimized content and building AI models for content generation.
  • Strong interpersonal skills and the ability to collaborate with cross-functional teams and communicate with stakeholders at all levels.
  • Ability to manage multiple priorities and adapt to change with ease.
  • Proficiency in Jira (preferred).
  • Experience working in Agile/Scrum environments (preferred).
  • Experience using Confluence, Tableau, and Zendesk or similar CRM tools (preferred).
  • Experience managing content- or knowledge-related projects (preferred).

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunity to work at a high-growth public company with differentiated pay for top performers.

Interested in this position?

Apply directly on the company website

Apply Now

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