Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services

Information Technology

1K-5K (2266)

Founded 2015

278 open positions

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Partner Operations Analyst

3 days, 22 hours ago

United States

Full-time

Junior

Operations Analyst

Sales and Business Development

Salesforce

Apply Now

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services

1K-5K

Founded 2015

View All Jobs 278

Description

Serve as the day-to-day administrator of Samsara’s Partner Portal (PRM platform), including content updates, page configuration, and user access management.
Troubleshoot portal issues and act as the first point of contact for L1 partner-facing and Partner Account Manager system questions.
Maintain operational workflows for deal registration, partner onboarding, tier management, and compliance tracking.
Process and validate incoming deal registrations to ensure data accuracy and timely approvals.
Identify process bottlenecks and data quality issues, then recommend and implement improvements.
Develop and maintain process documentation, FAQs, and training materials for Partner Account Managers and partners.
Support change management for new tools and process rollouts in partnership with the Partner Programs PM.
Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack.
Champion Samsara’s cultural principles as the company scales globally and across new offices.

Requirements

2-4 years of experience in sales operations, partner/channel operations, program management, or a related operations role.
Hands-on experience with Salesforce, including reporting, data management, and basic configuration.
Strong analytical skills with the ability to build reports, identify data quality issues, and recommend process improvements.
Strong written and verbal communication skills for working with partners, Partner Account Managers, and cross-functional teams.
Meticulous attention to detail and a track record of maintaining data integrity across systems.
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Self-starter mindset with the ability to proactively identify issues and suggest improvements.
Experience with PRM platforms such as Salesforce Experience Cloud, Impartner, Allbound, Introw, or similar is preferred.
Experience in a channel or partnerships organization with knowledge of partner programs, deal registration, and partner tiers is preferred.
Experience supporting program or product launches in an operational capacity is preferred.
Ability to operate with urgency and in ambiguous environments is preferred.

Benefits

Annual base salary range of $88,655 to $134,100 USD.
Above-market total compensation that may include performance-based bonus or variable pay.
Equity may be included for eligible roles.
Flexible, employee-led remote working model.
Professional development stipend.
Comprehensive health plans.
Parental leave plans.

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