VA VICCS BTP Operations Analyst

10 hours, 4 minutes ago
Full-time
Junior
Business Intelligence
Ibility

Ibility

Ibility is a Service Disabled Veteran Owned Small Business (SDVOSB) based in Gaithersburg, MD. They specialize in providing Innovation and Digital Transformation Solutions with a mission to inspire people, create cool stuff, and make a lasting impact o...

Professional Services
1-10

Description

  • Support cross-functional teams responsible for efficient automated workflow processing.
  • Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met.
  • Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders.
  • Communicate workflow status changes and operational updates to external stakeholders.
  • Assist in generating, reviewing, analyzing, and creating operational reports and data queries.
  • Monitor and analyze metrics related to the performance and success of automated workflows.
  • Partner with stakeholders to understand business pain points and operational challenges.
  • Assess enhancement requests and monitor the status of existing requests.

Requirements

  • Previous operations experience.
  • Exposure to or experience working in DevOps environments.
  • Strong analytical skills with the ability to develop data-driven recommendations.
  • Strong verbal and written communication skills.
  • Data analysis experience using tools such as Excel, Tableau, SQL, and Python.
  • Experience managing stakeholder relationships.
  • Experience working with cross-functional teams.
  • Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately.
  • Ability to analyze case or document status data and identify processing delays or system issues.
  • Experience coordinating with technical and operations teams to resolve defects and implement data fixes.
  • Strong Excel and reporting skills, including data cleansing, pivot tables, tracking logs, and status reporting.
  • Experience gathering business requirements for operational reports and dashboards.

Benefits

  • Health, dental, and vision insurance plans.
  • Short-term disability, long-term disability, life insurance, and accidental death and dismemberment coverage.
  • Health savings account.
  • Unlimited paid time off plus 11 federal holidays off.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

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