Enterprise Customer Success Manager

1 day, 13 hours ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Work closely with enterprise customers after implementation to understand their fleets and operational challenges.
  • Advise customers on how to customize Samsara for their needs and maximize business value.
  • Build joint success plans with customers, including objectives, metrics, timelines, and barrier removal.
  • Lead executive business reviews with customer decision-makers and Samsara leadership.
  • Run workshops to assess current operations and recommend workflow improvements.
  • Deeply understand and explain Samsara’s platform capabilities across multiple industries and use cases.
  • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product.
  • Mentor broader Customer Success and Support teams.

Requirements

  • 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
  • Enterprise SaaS experience preferred.
  • Experience supporting or working with technical products.
  • Strong priority management and high emotional intelligence.
  • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and end users.
  • Solutions-oriented with strong problem-solving skills.
  • Diplomacy, tact, and poise under pressure when handling customer issues.
  • Bachelor’s degree from a 4-year institution.
  • Experience serving and supporting large-scale business solutions at Fortune 500 companies is preferred.
  • Strong bias for action, ability to think big, and insistence on high standards are preferred.

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote working model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunity for above-market compensation growth in a high-growth public company.

Interested in this position?

Apply directly on the company website

Apply Now

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