Customer Success Specialist - Commercial/Mid-Market Collections

5 hours, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Manage a global portfolio of customers and support account health through billing, receivables, and service-related inquiries.
  • Serve as the primary point of contact for billing questions, contract renewals, cancellations, and account concerns.
  • Perform ongoing collections activities to support timely payment of current and past-due accounts.
  • Resolve customer issues and escalations that affect payment or account status by partnering cross-functionally.
  • Prioritize and manage a high-volume queue of follow-ups, backlog, and incoming customer requests.
  • Deliver a high-quality customer experience from initial inquiry through final resolution.
  • Communicate clear account status updates and ensure accurate account management.
  • Champion Samsara’s cultural principles while helping the team scale globally.

Requirements

  • 1 to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
  • Experience working in a fast-paced, high-volume environment handling 20+ cases per day via phone and email.
  • Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
  • Strong problem-solving and critical thinking skills with the ability to follow established processes and contribute to scalable solutions.
  • Highly organized and self-disciplined with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
  • Excellent written and verbal communication skills for working with customers and internal partners.
  • Proficiency using macOS and experience with ticketing or CRM systems such as Zendesk, Salesforce, Service Cloud, or NetSuite.
  • Ability to work remotely from Mexico.
  • Experience supporting service requests in billing, RMA, cancellations, and renewals is preferred.
  • Experience supporting telematics systems, ELDs, and hours of service compliance is a plus.

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunity for top performers to earn above-market compensation over time.
  • Remote work support aligned with operational requirements.

Interested in this position?

Apply directly on the company website

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