Change Management and Enablement Consultant

17 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Travel onsite to deliver structured training sessions tailored to customer needs.
  • Facilitate workshops to uncover adoption barriers and stakeholder resistance.
  • Equip customers with frameworks and best practices to embed Samsara into daily workflows.
  • Run training sessions and demonstrate Samsara’s technology across multiple customer use cases.
  • Work through customer and end-user challenges during onboarding and implementation.
  • Design scalable training curricula, playbooks, and enablement frameworks.
  • Identify inefficiencies in onboarding and implementation processes and propose improvements.
  • Build a deep understanding of the Samsara platform and explain its capabilities to different customer audiences.
  • Champion Samsara’s cultural principles while supporting global growth and new offices.

Requirements

  • 2+ years of experience in a senior Customer Success, account management, or consulting role.
  • SaaS experience preferred.
  • Bilingual in Spanish and English is required.
  • Strong spoken and written communication skills for cross-team collaboration and documentation.
  • Experience supporting or working with technical products.
  • Strong priority management and high emotional intelligence.
  • Diplomacy, tact, and poise under pressure when handling customer issues.
  • Bachelor’s degree from a 4-year institution.
  • Must be based in Monterrey, N.L., Mexico, or willing to relocate.
  • Travel up to 60% of the time and proximity to an international airport are required.
  • Experience facilitating workshops with senior stakeholders and operational teams is preferred.
  • Strong executive presence and ability to influence cross-functional leaders is preferred.
  • Experience serving a large and complex B2B SaaS customer base is preferred.
  • Experience in Tech Touch engagements is preferred.
  • Experience using Customer Success platforms is preferred.
  • Experience working with customers across LATAM regions is preferred.

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunities for above-market pay for top performers in a high-growth public company.

Interested in this position?

Apply directly on the company website

Apply Now

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