RemoteLeaf Logo
Log in Sign up

Business Operations Manager, Technical Support Ops

1 hour, 50 minutes ago
United States
Full-time
Lead
Operations Analyst
Customer and Technical Support
Looker SQL Tableau
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 357

Description

  • Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations on business performance and priorities.
  • Build and maintain reporting frameworks for core support metrics such as CSAT, time to resolution, and cost to serve.
  • Translate complex data and operational trends into clear insights that inform strategic decisions and align stakeholders.
  • Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams.
  • Lead special projects and operational improvement efforts that improve efficiency and customer experience.
  • Use AI tools such as Claude and ChatGPT, along with self-service data capabilities, to accelerate analysis, content generation, and workflow automation.
  • Own and operationalize AI governance across the support organization, including tracking tools, skills, use cases, and versioning standards.
  • Identify and close information gaps through independent research, data exploration, and rigorous synthesis.
  • Champion Samsara’s cultural principles as the company scales globally.

Requirements

  • 8+ years of experience in business operations, management consulting, strategy, or a related field.
  • Bachelor’s degree from a 4-year accredited university.
  • Demonstrated ability to build executive-level presentations and strategic communications with a clear, compelling narrative.
  • Strong analytical skills with the ability to independently source, interpret, and synthesize data for decision-making.
  • Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.
  • Experience working cross-functionally and influencing stakeholders without direct authority.
  • High degree of independence and intellectual curiosity, with the ability to turn loosely defined problems into structured recommendations.
  • Experience working in or with customer support, technical support, or a complex SaaS environment, preferred.
  • Background in management consulting, investment banking, or a high-growth technology company, preferred.
  • Familiarity with data tools such as Tableau, Looker, or SQL for self-serve analytics, preferred.
  • Experience streamlining and scaling products, processes, and workflows with AI, preferred.
  • Track record of building operational programs or processes from the ground up, preferred.

Benefits

  • Annual base salary range of $106,802.50 to $161,550 USD.
  • Above-market total compensation that may include base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity for above-market compensation for top performers.
  • Accommodations and inclusive recruiting support for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Thumbtack

Legal Operations Manager

Thumbtack 1K-5K Construction & Engineering

Thumbtack is hiring a Legal Operations Manager to own and improve the legal team’s systems, workflows, vendors, and financial operations for a fast-growing home services marketplace.

United States Full-time Mid Level Operations Manager
$101k-$154k
49 minutes ago
Corvias

Assistant Resident Manager

Corvias 251-1K Construction & Engineering

Corvias is hiring an Assistant Resident Manager to support resident operations and administrative programs that drive resident satisfaction and retention in a residential property management environment.

United States Full-time Junior Operations Manager
1 hour, 19 minutes ago
Dropbox

Company Operations Lead

Dropbox 1K-5K Internet Software & Services

Dropbox is hiring an Operations Lead to connect the Office of the CEO with business units and strengthen company-wide operating rhythms across a complex, executive-facing environment.

United States Full-time Lead Operations Manager Program Manager
$128k-$195k
1 hour, 20 minutes ago
Carvana

Operations Lead

Carvana 10K-50K Automotive

Carvana is hiring a Line Lead to supervise an inspection center team and ensure vehicles are safely processed, repaired, and prepared to meet daily production and quality goals.

United States Full-time Lead Operations Manager
1 hour, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers