Customer Success Manager SR

2 hours, 42 minutes ago
Full-time
Senior
Customer and Technical Support
Sagent - Consumer-First Mortgage Loan Servicing Software

Sagent - Consumer-First Mortgage Loan Servicing Software

Sagent provides consumer-first mortgage loan servicing software for banks and lenders, offering a unified platform for efficient servicing operations, compliance, and a mobile-first consumer experience.

Internet Software & Services
251-1K
Founded 2018

Description

  • Manage project goals by applying a strategic knowledge base and individual execution.
  • Track and control project schedules, risks, scope, and budgets.
  • Ensure operational teams and subcontractors understand customer requirements.
  • Build and maintain strong customer relationships through day-to-day advice and support.
  • Serve as the primary point of contact for customer inquiries, issue resolution, and satisfaction.
  • Identify and promote sales opportunities within assigned accounts.
  • Pass qualified sales opportunities to account managers to support contract extensions and additional business.
  • Manage short- and long-term service contracts.
  • Maintain compliance and customer satisfaction across contracts with varying value and strategic importance.

Requirements

  • Bachelor’s degree in Business, Computer Science, or a relevant discipline, or equivalent experience.
  • 3–4 years of experience in a related field.
  • Solid project management skills with a strategic mindset.
  • Exceptional customer relationship management abilities.
  • Ability to identify and promote sales opportunities.
  • Strong communication and interpersonal skills.
  • Ability to maintain operational control over project parameters.
  • Ability to manage contracts of varying lengths and strategic importance.
  • Willingness to travel 20%.
  • Willingness to be on camera.

Benefits

  • Remote/hybrid workplace options.
  • Health benefits starting on day 1.
  • Unlimited flexible time off.
  • Family planning services.
  • Tuition reimbursement.
  • Paid family leave.
  • 401(k) matching.
  • Pet insurance.
  • Career pathing and professional growth support.
  • In-person and virtual social experiences.
  • Focus Time Fridays.

Interested in this position?

Apply directly on the company website

Apply Now

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