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Client Success Manager

1 month, 2 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Agile Digital Marketing Google Ads SEO
Apply Now
RYNO Strategic Solutions

RYNO Strategic Solutions

RYNO Strategic Solutions is a leading digital marketing agency specializing in providing tailored strategies for home services businesses. With expertise in SEO, PPC, social media, and more, they help businesses in HVAC, plumbing, electrical, and roofi...

Professional Services
51-250
Founded 2007
View All Jobs 7

Description

  • Serve as the primary point of contact for assigned clients and build trusted long-term relationships.
  • Develop, oversee, and execute customized marketing strategies aligned with client goals.
  • Define and drive the marketing strategy for each client account.
  • Communicate with clients weekly by phone, email, and Zoom, and manage requests and projects through the internal project management system.
  • Analyze performance data from platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, and GA4, then turn insights into actionable recommendations and campaign reports.
  • Foster relationships with strategic partners to support client satisfaction and retention.
  • Expand client relationships by increasing services delivered and revenue generated within existing accounts.
  • Generate client referrals that lead to new RYNO business.
  • Collaborate cross-functionally with analysts, strategists, and other team members to align on client goals.
  • Mentor Client Success Coordinators and support additional duties as assigned by management.

Requirements

  • 3+ years of account management experience in a fast-growing digital marketing agency in a client-facing role.
  • Experience driving revenue growth through new business acquisition and upselling solutions.
  • Strong communication, presentation, and interpersonal skills for managing escalations and building relationships.
  • Hands-on experience with Paid Media and/or SEO strategies.
  • Strong analytical skills and proficiency with Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4.
  • Expertise in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
  • Proven experience managing multiple client accounts in an agency environment.
  • Ability to adapt to a fast-paced workflow and tight deadlines.
  • Strong work ethic with a commitment to delivering results and helping businesses grow.
  • Ability to solve complex problems and resolve conflicts proactively.
  • Preferred: certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4).

Benefits

  • Competitive base salary with the potential for quarterly bonuses.
  • Remote-first culture with flexible work options.
  • Medical, dental, vision, and life insurance.
  • 401(k) matching.
  • 6 weeks of paid parental leave.
  • $2,000 annual tuition reimbursement.
  • Wellness stipend and monthly data stipend.
  • Paid vacation, sick time, 11 paid holidays, and a paid birthday holiday.

Interested in this position?

Apply directly on the company website

Apply Now

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