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Graduate Programme - India (Remote)

3 weeks ago
India
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
PriceLabs

PriceLabs

PriceLabs offers a dynamic pricing platform and revenue management solution designed to optimize rental income for vacation rental owners, property managers, and hotels by utilizing predictive analytics and machine learning to determine the best pricin...

Internet Software & Services
51-250
Founded 2014
View All Jobs 5

Description

  • Own reported customer issues through investigation, resolution, and closure.
  • Conduct product walkthroughs and provide solutions to customer queries.
  • Research, diagnose, troubleshoot, and resolve product-related problems.
  • Provide prompt and accurate feedback to customers.
  • Record and properly close all customer issues.
  • Answer customer questions through email, phone, and live video calls.
  • Identify opportunities to exceed customer expectations and improve support standards.

Requirements

  • Currently reside in India with full work authorization.
  • Available to work any five days of the week.
  • Available for the 6:00 p.m. to 2:30 a.m. IST shift.
  • Demonstrated empathy and patience in customer interactions.
  • Curious, analytical, and oriented toward problem-solving.
  • Strong analytical background and comfort working with math- and numbers-heavy products.
  • Strong verbal, written, presentation, and interpersonal communication skills.
  • Minimum Math score of 2.00, equivalent to 85% or higher, in 10th grade or the most recent Math examination.

Benefits

  • Remote-first organization with work-from-home as the standard.
  • Opportunity to work with a global team across 19 countries.
  • Exposure to an industry-leading B2B SaaS product serving customers worldwide.
  • Potential to transition into non-technical roles across Sales and Success, Marketing, Data Science, and other departments.
  • Equal-opportunity workplace committed to inclusive employment practices.

Interested in this position?

Apply directly on the company website

Apply Now

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