Head of Operations

2 weeks, 6 days ago

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Own end-to-end delivery operations across client engagements from kickoff through close.
  • Manage, hire, onboard, coach, and develop teams across Sourcing, Talent Operations, and Recruiting.
  • Run the operating cadence, forecasts, and resourcing decisions that keep delivery on track as demand changes.
  • Define, track, and act on operational and financial KPIs including utilization, throughput, cycle time, client satisfaction, cost-per-delivery, and margin.
  • Design repeatable processes, documented workflows, SLAs, dashboards, and playbooks that scale with growth.
  • Diagnose delivery issues, fix systemic problems, and continuously improve operational performance.
  • Partner with product and engineering to align platform development with operational needs and adoption.
  • Pressure-test processes for scalability and redesign them before they break at higher volume.

Requirements

  • 6+ years of operational experience in a tech-forward, high-growth environment.
  • Clear accountability for forecasts and operational and financial metrics.
  • Track record of building, managing, and leveling up teams.
  • Strong analytical skills and a data-driven approach to decision-making.
  • Ability to design scalable systems and processes from scratch.
  • Experience managing through ambiguity and rapid change.
  • Excellent written and verbal communication skills in English.
  • Willingness and ability to work U.S. business hours with meaningful overlap.
  • Remote-based in the Philippines or Latin America.
  • Preferred experience is not industry-specific; strong thinking, building ability, and high standards matter most.

Benefits

  • Remote work from the Philippines or Latin America.
  • Meaningful overlap with U.S. business hours.
  • Opportunity to work directly with the founder.
  • Chance to build the operational foundation for a rapidly scaling company.
  • Ownership of a high-impact function with broad scope.

Interested in this position?

Apply directly on the company website

Apply Now

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