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Senior Implementation Consultant

3 hours, 30 minutes ago
United Kingdom
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Agile E-commerce FTP HTML JSON REST API XML
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 17

Description

  • Lead technical discovery and solution design for strategic late-stage sales engagements.
  • Develop implementation plans and coordinate handoffs to delivery and support teams.
  • Own technical implementations and optimization of high-impact client projects.
  • Troubleshoot advanced issues involving software, product data feeds, APIs, and FTP.
  • Deliver platform training and technical consultation to client stakeholders.
  • Collaborate with Sales, Product, Engineering, and Client Success teams.
  • Mentor junior client success engineers and promote technical knowledge sharing.
  • Create scalable enablement resources, including webinars, videos, and documentation.
  • Represent client needs in product feedback and manage high-risk client situations.
  • Use AI to improve implementation planning, documentation, troubleshooting, automation, and enablement workflows.

Requirements

  • 3+ years of experience in a client-facing SaaS technical role focused on enterprise onboarding or solution engineering; 5+ years preferred.
  • Fluent written and spoken English; additional languages are a plus.
  • Deep experience with XML, TXT, CSV, and JSON product data feeds and FTP protocols.
  • Advanced experience integrating and troubleshooting REST and SOAP APIs.
  • Strong working knowledge of Excel and HTML.
  • Ability to manage multiple complex client projects and adapt to changing priorities.
  • Excellent problem-solving, prioritization, time management, communication, and presentation skills.
  • Ability to document processes and create technical training or enablement materials.
  • Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude to improve productivity.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
  • Experience with enterprise clients, e-commerce, remote training tools, or project management certifications such as PMP or Agile preferred.
  • Up to 10% travel required.

Benefits

  • Enhanced private medical insurance and health cash-back plan.
  • Life insurance, disability benefits, and a pension plan with 4% company matching.
  • 25 days of PTO, 8 company-paid holidays, 2 floating holidays, 10 sick days, 2 wellness days, and 1 paid volunteer day.
  • Remote work stipend of £45 per month for internet.
  • Calm app, Employee Assistance Program, and other wellbeing resources.
  • Professional development stipend and learning and development programs.
  • Charitable contribution matching.
  • Remote-first work environment with competitive compensation and total rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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