Implementation Consultant

1 day, 4 hours ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Lead end-to-end software implementation projects from kickoff through go-live and post-launch support.
  • Manage multiple projects, timelines, milestones, deliverables, and stakeholder communications.
  • Conduct discovery sessions, analyze workflows, and translate business requirements into software configurations.
  • Configure platform settings and coordinate advanced configuration work with technical teams.
  • Support data migration, validation, imports, API integrations, and third-party connectivity.
  • Deliver administrator and end-user training, demonstrations, workshops, and documentation.
  • Coordinate user acceptance testing, troubleshoot issues, and escalate technical challenges.
  • Collaborate with Product, Engineering, Customer Success, and Support teams to resolve blockers and improve implementation processes.
  • Monitor adoption, platform utilization, client satisfaction, and post-launch engagement.

Requirements

  • 3+ years of experience in software implementation, technical consulting, client onboarding, or customer success.
  • Experience implementing SaaS or cloud-based software platforms.
  • Understanding of software implementation lifecycles and requirements gathering.
  • Ability to translate business requirements into technical solutions and scalable configurations.
  • Strong project management, organization, communication, and presentation skills.
  • Experience managing multiple implementation projects simultaneously.
  • Technical aptitude, analytical ability, and strong troubleshooting skills.
  • Experience supporting data migrations and system integrations.
  • Preferred experience with CRM, ERP, HRIS, project management, or operations platforms.
  • Familiarity with APIs, workflow automation, change management, process improvement, SOPs, and training documentation; experience with Asana, ClickUp, Jira, Monday.com, or Trello is a plus.

Benefits

  • Full-time remote position with U.S. client business hours and flexibility for implementation deadlines, go-live support, and training sessions.
  • Remote-first, collaborative work environment.
  • Career growth opportunities toward Senior Implementation Consultant, Solutions Consultant, Customer Success Manager, Professional Services Manager, or Technical Account Manager.
  • Client-facing ownership from project kickoff through go-live and post-launch adoption.
  • Exposure to SaaS implementations, integrations, and business process consulting.

Interested in this position?

Apply directly on the company website

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